At a Glance
- Tasks: Engage with customers to provide seamless support and enhance their shopping experience.
- Company: Join a dynamic team focused on delivering top-notch customer service.
- Benefits: Flexible hours, competitive pay, and opportunities for growth.
- Other info: Fast-paced environment with chances to learn and grow your career.
- Why this job: Make a real difference in customers' lives while developing your communication skills.
- Qualifications: Strong communication skills and a passion for helping others.
The predicted salary is between 20000 - 25000 £ per year.
To have the ability to engage with customers creating a one-stop support service that assists and guides customers through a seamless shopping experience, managing their expectations and providing the highest level of service throughout.
Key Responsibilities
- Telephone Support/Communications: All calls answered within 3 rings.
- Email Support/Communications: Responding to emails within 24 hours (own schools); responding to customer emails for schools you are not responsible for if you can or forwarding to relevant branch for resolution; updating customer on due dates of items.
- Live Chat Support/Communications: Providing customers with the information available to you in the most positive accurate light; ability to attend to multiple ‘chats’ at one time.
- General Customer Support: Liaising with courier services to track orders and provide support where necessary; liaising with merchandising and account management teams to gather additional information not available directly on the system; handling of customer payments where necessary, including payments for bespoke orders and refunds; assisting with returns and exchanges where required; resolution of customer issues directly with limited requirement for escalation to management.
- Additional/Adhoc Responsibilities: Attending and providing support at selling events; assisting with the training of both permanent and temporary employees; collecting customer feedback and relaying to relevant stakeholders; ad-hoc tasks from management that is deemed a suitable request.
CUSTOMER SERVICE ASSISTANT employer: The Stevenson Group
As a Customer Service Assistant, you will thrive in a dynamic and supportive work environment that prioritises employee growth and development. Our company fosters a culture of collaboration and excellence, offering comprehensive training and opportunities for advancement while ensuring a seamless shopping experience for our customers. Located in a vibrant area, we provide a unique chance to engage with a diverse clientele, making your role both meaningful and rewarding.
StudySmarter Expert Advice🤫
We think this is how you could land CUSTOMER SERVICE ASSISTANT
✨Tip Number 1
Get to know the company inside out! Research their values, mission, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be handling calls, emails, and live chats, it’s crucial to sound confident and friendly. Try role-playing with a friend or family member to get comfortable with different scenarios.
✨Tip Number 3
Show off your multitasking abilities! During interviews, share examples of how you've successfully managed multiple tasks at once. This is key for a Customer Service Assistant, especially when juggling chats and calls.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email. It shows your appreciation and keeps you fresh in their minds. Plus, it’s a great chance to reiterate your enthusiasm for the role!
We think you need these skills to ace CUSTOMER SERVICE ASSISTANT
Some tips for your application 🫡
Show Your Customer Service Skills:When writing your application, make sure to highlight any previous experience in customer service. We want to see how you've engaged with customers and created positive experiences, so share specific examples that showcase your skills!
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and long-winded explanations. Make it easy for us to see why you’d be a great fit for the role!
Tailor Your Application:Make sure to customise your application to match the job description. Use keywords from the posting, like 'telephone support' and 'live chat', to show us you understand what we’re looking for and how you can contribute.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at The Stevenson Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Customer Service Assistant. Familiarise yourself with the key tasks like handling calls, emails, and live chats. This will help you demonstrate your knowledge and show that you're ready to hit the ground running.
✨Practice Your Communication Skills
Since this role involves a lot of customer interaction, practice your communication skills. Try role-playing common customer scenarios with a friend or family member. This will help you articulate your thoughts clearly and respond positively to various customer inquiries during the interview.
✨Showcase Your Problem-Solving Abilities
Be prepared to discuss how you've handled difficult customer situations in the past. Think of specific examples where you resolved issues effectively. This will highlight your ability to manage expectations and provide top-notch service, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you gauge if it's the right fit for you.
