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- Tasks: Deliver top-notch customer service and upsell products to enhance the shopping experience.
- Company: Stevensons, a leading provider of school uniforms with a friendly atmosphere.
- Benefits: Flexible hours, team training, and opportunities for personal growth.
- Why this job: Join a vibrant team and make a difference in customers' lives every day.
- Qualifications: Customer service skills and a passion for helping others.
- Other info: Dynamic work environment with potential for career advancement.
The predicted salary is between 28800 - 43200 £ per year.
At Stevensons we offer a huge range of school specific uniform for the school your child attends. We also have a wide range of non-school specific uniform available.
Responsibilities
- To ensure that all customers receive the highest level of customer service.
- To greet customers in the expected Stevensons manner.
- To upsell additional items to customers.
- To handle customer complaints in line with company policy.
- To support with temporary staff training and development – led by management.
- To accurately operate the till.
- To maintain a clean, tidy and well-merchandised shop floor, stockroom and surrounding branch areas.
- To complete rolling stock checks.
- To accurately pick and put back items for web orders/returns.
- To complete deliveries and transfers.
- To carry out any reasonable tasks requested by management.
Knowledge & Skills
- Knowledge of Netsuite – preferred.
- Adhoc projects and additional responsibilities if applicable.
Customer Experience & Upsell Specialist employer: The Stevenson Group
Contact Detail:
The Stevenson Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Experience & Upsell Specialist
✨Tip Number 1
First things first, research Stevensons! Get to know their products and customer service approach. This will help you tailor your conversation during interviews and show that you're genuinely interested in the role.
✨Tip Number 2
Practice your upselling techniques! Think of ways you can suggest additional items to customers in a friendly manner. Role-playing with a friend can help you feel more confident when it comes to real-life scenarios.
✨Tip Number 3
Prepare for common customer complaints! Familiarise yourself with how to handle various situations according to company policy. This will demonstrate your problem-solving skills and readiness to provide top-notch customer service.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Experience & Upsell Specialist
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in providing top-notch customer service. We want to see how you’ve gone above and beyond for customers in the past, so share some examples that showcase your skills!
Upselling Experience is Key: Since upselling is a big part of this role, don’t forget to mention any relevant experience you have. Tell us about times when you successfully encouraged customers to consider additional items – we love a good sales story!
Be Clear and Concise: When writing your application, keep it clear and to the point. We appreciate well-structured responses that get straight to the heart of what you want to say. Avoid fluff and focus on what makes you a great fit for the role!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to us directly. Plus, you’ll find all the info you need about the role right there!
How to prepare for a job interview at The Stevenson Group
✨Know the Company Inside Out
Before your interview, make sure you research Stevensons thoroughly. Understand their product range, especially the school-specific uniforms, and be ready to discuss how you can enhance customer experience based on that knowledge.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you provided exceptional customer service. Think about times you handled complaints effectively or upsold products successfully, as these are key aspects of the role.
✨Practice Upselling Techniques
Since upselling is a big part of the job, come up with a few strategies you could use in the store. Role-play scenarios where you suggest additional items to customers, and be ready to explain your thought process during the interview.
✨Be Ready for Practical Questions
Expect questions that assess your ability to operate a till and manage stock. Brush up on any relevant systems like Netsuite if you have experience, and be prepared to discuss how you would maintain a tidy and well-merchandised shop floor.
