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- Tasks: Lead and develop an internal sales team while resolving customer issues.
- Company: Join a dynamic FMCG company focused on growth and team development.
- Benefits: Enjoy autonomy, mentorship opportunities, and a chance to make a real impact.
- Why this job: Shape a crucial support function and enhance customer satisfaction in a thriving environment.
- Qualifications: Experience managing teams in FMCG or manufacturing; strong Excel and PowerPoint skills required.
- Other info: This is a site-based role, 5 days a week.
The predicted salary is between 36000 - 60000 £ per year.
Are you a hands-on people leader with a knack for getting the best out of internal sales teams? Know your way around KPIs, customer complaints, operational bottlenecks—and how to fix them? This one’s for you.
Due to internal progression, we're looking for a Business Support Manager to lead an internal sales function of around 6–10 people in a busy FMCG environment. Reporting into the Sales Director, you’ll take ownership of day-to-day operations, mentor and guide your team, liaise with key departments (Sales, Ops, Finance), and help sharpen up performance, processes, and customer satisfaction.
What you’ll be doing:
- Running and developing the Internal Sales team—people, processes, priorities
- Resolving customer complaints and freight issues like a pro
- Identifying aged debt, stock, and process inefficiencies—and doing something about them
- Leading regular team briefs and being the go-to voice for internal comms
- Owning key systems (SAP, M3, CRM, IBP)—and ensuring your team can too
- Coaching and developing your people to build a tight, high-performing function
- Collaborating across departments to drive service levels, margins and customer happiness
What we’re looking for:
- People management experience (team of 4+ minimum)
- FMCG or manufacturing sector background, ideally within internal sales or customer service
- Confident Excel and PowerPoint user—comfortable creating reports and sales models
- Strong communicator and relationship-builder at every level
- Calm under pressure, sharp on detail, and commercially switched on
- A confident decision-maker with a hands-on, forward-thinking approach
This will be a site-based role, 5 days per week.
Why Apply?
This is a genuine opportunity to put your stamp on a crucial support function in a growing business. You’ll have the autonomy to lead, the backing to develop your team, and the platform to make a real difference—fast.
Interested in having a chat? Click apply to find out more!
Business Support Manager employer: The Sterling Choice
Contact Detail:
The Sterling Choice Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Familiarise yourself with the FMCG sector and its specific challenges. Understanding the nuances of this industry will help you speak confidently about how you can address operational bottlenecks and improve customer satisfaction during your discussions.
✨Tip Number 2
Brush up on your knowledge of key systems like SAP, M3, CRM, and IBP. Being able to discuss your experience with these tools will demonstrate your readiness to take ownership of key systems and lead your team effectively.
✨Tip Number 3
Prepare examples of how you've successfully managed teams in the past, particularly in high-pressure situations. Highlighting your people management skills will show that you're capable of mentoring and guiding a team to success.
✨Tip Number 4
Network with professionals in the FMCG and internal sales sectors. Engaging with others in the field can provide valuable insights and potentially lead to referrals, making it easier for you to land the job with us.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in people management and the FMCG sector. Use specific examples that demonstrate your ability to lead teams and improve processes.
Craft a Compelling Cover Letter: In your cover letter, express your passion for leading internal sales teams. Mention your familiarity with KPIs and customer service, and how you can contribute to enhancing performance and customer satisfaction.
Showcase Your Skills: Emphasise your proficiency in Excel and PowerPoint. Provide examples of reports or sales models you've created, as this will demonstrate your analytical skills and attention to detail.
Prepare for the Interview: Anticipate questions about your leadership style and how you handle operational challenges. Be ready to discuss specific situations where you've resolved customer complaints or improved team performance.
How to prepare for a job interview at The Sterling Choice
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll be leading a team. Be prepared to discuss your previous experiences in people management, highlighting specific examples of how you've motivated and developed your team members.
✨Demonstrate Your Problem-Solving Abilities
The role involves resolving customer complaints and operational bottlenecks. Think of instances where you've successfully identified issues and implemented effective solutions, and be ready to share these during the interview.
✨Familiarise Yourself with Key Systems
Since the job requires ownership of systems like SAP, M3, and CRM, make sure you understand their functionalities. If possible, mention any relevant experience you have with these systems to show you're already ahead of the game.
✨Prepare for Cross-Department Collaboration
Collaboration is key in this role. Be ready to discuss how you've worked with other departments in the past to drive service levels and improve customer satisfaction, showcasing your strong communication skills.
