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For Companies At a Glance
- Tasks: Manage customer tickets and coordinate service delivery in a dynamic telecoms environment.
- Company: Join a leading telecoms company shaping next-generation wireless infrastructure.
- Benefits: Enjoy a competitive salary, fully remote work, and occasional team meet-ups in London.
- Why this job: Be the key contact for customers and make a real difference in service delivery.
- Qualifications: Experience in telecoms and familiarity with Jira or similar tools required.
- Other info: Great opportunity for career growth in a fast-paced industry.
The predicted salary is between 34000 - 46000 £ per year.
The Opportunity
As a Service Delivery Coordinator you will join a telecoms company responsible for next‑generation wireless infrastructure. Base Salary £40k – Fully Remote – HQ in London (occasionally travel to London for team meetings).
Responsibilities
- Own and manage all customer tickets via Jira and customer portals (VMO2, BT)
- Triage faults, ensuring correct categorisation, prioritisation, and allocation to internal teams or term contractors
- Act as the day‑to‑day point of contact for customers on all break‑fix and service‑related issues
- Coordinate site access, materials, and scheduling for corrective works with the Build team, ensuring maximum efficiency between build, break‑fix, and maintenance activities
- Manage term contractor purchase orders, invoicing, and general administration
Qualifications
- Prior experience in telecoms network build and maintenance
- Experience working with Jira ticketing or a similar service management tool
- Excellent communication and stakeholder management skills – able to balance the needs of customers, contractors, and internal teams
The Next Steps
- Call Stephen Morris at CRG TEC to find out more about the role
- Contact Stephen via LinkedIn – drop a private message
- Send a copy of your CV to this advert – Stephen will give you a call to discuss further
Service Delivery Coordinator employer: The Stephenworks
Contact Detail:
The Stephenworks Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Coordinator
✨Tip Number 1
Network like a pro! Reach out to folks in the telecoms industry, especially those who work with service delivery. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Don’t underestimate the power of LinkedIn! Drop Stephen Morris a message directly. It shows initiative and gives you a chance to make a personal connection before the formalities kick in.
✨Tip Number 3
Be ready to talk about your experience with Jira and customer management. Prepare some examples of how you've triaged issues or managed customer tickets effectively. This will show you're the right fit for the role!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Service Delivery Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecoms network build and maintenance. We want to see how your skills match the role, so don’t be shy about showcasing relevant projects or achievements!
Show Off Your Communication Skills: Since this role involves a lot of stakeholder management, we recommend you include examples of how you've effectively communicated with customers and internal teams in the past. It’s all about showing us you can juggle those relationships!
Get Familiar with Jira: If you’ve worked with Jira or similar service management tools, make sure to mention it! We’re keen on seeing how you’ve used these tools to manage customer tickets and streamline processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at The Stephenworks
✨Know Your Tools
Familiarise yourself with Jira and any other service management tools mentioned in the job description. Be ready to discuss how you've used these tools in past roles, as this will show your practical experience and understanding of the systems they'll expect you to use.
✨Understand the Telecoms Landscape
Brush up on your knowledge of telecoms network build and maintenance. Being able to speak confidently about industry trends and challenges will demonstrate your genuine interest in the field and your readiness to contribute from day one.
✨Communication is Key
Prepare examples that showcase your excellent communication and stakeholder management skills. Think of situations where you balanced the needs of customers, contractors, and internal teams effectively. This will help you illustrate your ability to manage relationships and resolve conflicts.
✨Show Your Problem-Solving Skills
Be ready to discuss specific instances where you triaged faults or managed customer tickets. Highlight your approach to categorising, prioritising, and allocating issues, as this will reflect your organisational skills and ability to handle pressure in a fast-paced environment.