At a Glance
- Tasks: Support clinical staff, manage appointments, and handle patient enquiries in a busy medical practice.
- Company: Join the outstanding Stephenson Medical Practice with a strong team culture.
- Benefits: Flexible working hours, personal development opportunities, and no work on your birthday!
- Other info: Be part of a well-respected practice that values teamwork and patient satisfaction.
- Why this job: Make a real difference in patient care while growing your skills in a supportive environment.
- Qualifications: GCSEs in English and Maths; experience in a GP setting preferred.
The predicted salary is between 24000 - 36000 £ per year.
Answering telephones
Scanning of clinical documents
Supporting the administration team with our daily running tasks
Main duties of the job:
- To provide support to all clinical staff
- Ensure computers are made ready, telephones diverted and re-diverted, rooms opened for surgeries to commence
- Deal with all incoming and outgoing post
- Enter updated patient information onto the practice clinical system
- Receive telephone calls, take messages and respond to enquiries
- Receive and deal with any requests for repeat medication as appropriate to the role
- Deal with all ambulance booking requests
- Ensure collection and distribution of any specimens received
- Arrange and maintain appointment systems for the primary care team – booking and cancelling appointments where appropriate
- Ensure waiting room is tidy at all times
- Ensure locums receive all necessary information
- Provide support to the attached staff, to ensure patients receive an efficient service
- Responsible for dealing with actions required on path lab results and correspondence
- Responsible for IT issues, problem solving including hardware issues with support from third party provider
About us:
The Stephenson Medical Practice is looking for a full-time enthusiastic Medical Receptionist to support their Practice Team. The candidate should have previous Primary Care experience. EMIS web experience would be advantageous; however, training will be given. Stephenson Medical Practice (12,500 patients) is a well-organised training practice with an excellent reputation that employs a Team of Leaders philosophy which recognises the skills and interests of all our team members. We encourage and support personal development hoping the successful candidate can be trained and developed in line with our succession planning. We are forward-thinking and put the patient at the centre of everything we do while ensuring flexible ways of working for the team trying to achieve a work/life balance. (No salaried member of staff works on their birthday!) At our last CQC inspection, we were rated as Outstanding overall. We have an active patient participation group that is supportive and helps us design our services. Friends and Family test results always produce excellent comments from patients and they are very appreciative of our efforts.
Qualifications:
- GCSE grade A to C in English and Maths
- NVQ 2 or NVQ 3 in customer care or Business administration
Experience:
- Experience within GP Practice setting
- EMIS Clinical system
Disclosure and Barring Service Check:
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Washington employer: The Stephenson Medical Practice
At Stephenson Medical Practice, we pride ourselves on being an outstanding employer that values the contributions of every team member. Our supportive work culture fosters personal development and offers flexible working arrangements to help maintain a healthy work/life balance. With a commitment to patient-centred care and a strong emphasis on training and succession planning, we provide an enriching environment for our Medical Receptionists to thrive and grow in their careers.
Contact Details:
The Stephenson Medical Practice Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Medical Receptionist in Washington
✨Tip Number 1
Get to know the practice! Research Stephenson Medical Practice and understand their values and patient care approach. This will help you tailor your responses during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to medical reception duties, like handling patient queries or managing appointment systems. Role-play with a friend or family member to boost your confidence.
✨Tip Number 3
Network like a pro! Connect with current or former employees of the practice on LinkedIn. They can provide insider tips and might even put in a good word for you, which could give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re proactive and keen to join the team at Stephenson Medical Practice. Don’t forget to follow up after applying!
We think you need these skills to ace Medical Receptionist in Washington
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in a GP practice setting. We want to see how your skills align with the role of a Medical Receptionist, so don’t be shy about showcasing your customer care or administration qualifications!
Craft a Personal Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the practice. Let us know why you’re a great fit and how you can contribute to our team’s success.
Showcase Your Communication Skills:As a Medical Receptionist, communication is key! In your application, highlight any experience you have in handling phone calls, dealing with enquiries, or managing patient information. We love candidates who can demonstrate their ability to connect with others.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our practice!
How to prepare for a job interview at The Stephenson Medical Practice
✨Know Your Role Inside Out
Before the interview, make sure you thoroughly understand the responsibilities of a Medical Receptionist. Familiarise yourself with tasks like handling phone calls, managing appointment systems, and dealing with patient information. This will help you answer questions confidently and show that you're genuinely interested in the role.
✨Showcase Your Customer Care Skills
Since this position involves a lot of interaction with patients, be prepared to discuss your previous experience in customer care. Think of specific examples where you've provided excellent service or resolved issues effectively. This will demonstrate your ability to handle the demands of the job.
✨Prepare for Technical Questions
Given that EMIS web experience is advantageous, brush up on any relevant IT skills. Be ready to discuss how you've dealt with IT issues in the past, as well as your problem-solving approach. If you have experience with similar systems, highlight that during the interview.
✨Emphasise Teamwork and Flexibility
The Stephenson Medical Practice values a team-oriented approach, so be sure to express your willingness to support colleagues and adapt to changing situations. Share examples of how you've worked collaboratively in previous roles and how you can contribute to maintaining a positive work environment.
