At a Glance
- Tasks: Welcome residents, handle queries, and manage bookings with a friendly vibe.
- Company: The Stay Club Kentish Town, a vibrant place to work and grow.
- Benefits: 20 days holiday, learning opportunities, and fun staff events.
- Other info: Enjoy access to club facilities and be part of an exciting community.
- Why this job: Join a dynamic team and make a real difference in residents' experiences.
- Qualifications: 2+ years in customer service and strong organisational skills required.
The predicted salary is between 20000 - 25000 £ per year.
As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front of house operations, from greeting residents to handling complex queries, booking reservations, and processing transactions. We are looking for an experienced Receptionist who is dynamic and flexible to meet the needs of our residents.
- Welcome and engage with residents by maintaining a positive and friendly attitude
- Accurately process financial transactions, guest billing and reception float
- Demonstrate initiative by taking ownership with limited management supervision
- Work in a pressurized environment while maintaining professional standards
- Perform Health and Safety checks and ensure public areas are maintained
- Report maintenance and housekeeping issues in a timely manner and follow up
- Prepare handovers for the incoming shift and complete general administrative duties
- Collaborate with immediate and internal teams to ensure residents receive the best standard of service
Qualifications:
- 2+ years of proven experience delivering exceptional customer service
- High attention to detail and strong organisational skills
- Strong experience using Microsoft 365 (Outlook, Teams, Excel, Word)
- Knowledge of PEX reservation system is advantageous
- Safeguarding and Health & Safety training is beneficial
- Must be able to work and live in the United Kingdom
Additional Information:
- 20 days holiday
- Individual learning and development opportunities
- Access to Stay Club facilities across the portfolio
- Awesome staff parties and awards
All applicants must have indefinite leave to live and work in the United Kingdom (UK).
Night Receptionist employer: The Stay Club
The Stay Club Kentish Town is an exceptional employer that prioritises a supportive and engaging work environment for its Night Receptionists. With a strong focus on employee development, you will have access to individual learning opportunities and the chance to enjoy our fantastic facilities and staff events. Located in a vibrant area, we foster a culture of teamwork and professionalism, ensuring that every team member feels valued and empowered to deliver outstanding service.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist
✨Tip Number 1
Get to know the company culture! Before your interview, check out The Stay Club's social media and website. This will help you understand their vibe and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Role-play common interview questions with a friend or in front of the mirror. This will help you feel more confident and articulate when discussing your experience as a Receptionist.
✨Tip Number 3
Show off your skills! Bring examples of how you've handled complex queries or maintained high standards in previous roles. This will demonstrate your ability to thrive in a pressurised environment.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that can set you apart from other candidates.
We think you need these skills to ace Night Receptionist
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see how you engage with residents and handle queries, so don’t be afraid to showcase your friendly attitude and dynamic approach.
Be Detail-Oriented:Make sure to highlight your attention to detail in your application. Mention any experience you have with processing transactions or managing bookings accurately, as this is key for the Night Receptionist role.
Demonstrate Initiative:We love candidates who take ownership of their work! In your application, share examples of how you've shown initiative in previous roles, especially when working with limited supervision.
Tailor Your Application:Don’t just send a generic application! Tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. This shows us you’re genuinely interested in the Night Receptionist position at The Stay Club.
How to prepare for a job interview at The Stay Club
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Night Receptionist. Familiarise yourself with front of house operations, customer service expectations, and the specific tasks mentioned in the job description. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role heavily relies on delivering exceptional customer service, prepare examples from your past experiences where you've gone above and beyond for customers. Think about how you handled complex queries or difficult situations, as these stories will highlight your ability to maintain a positive attitude under pressure.
✨Demonstrate Initiative and Flexibility
The job requires someone who can take ownership and work independently. Be ready to discuss times when you've had to use your initiative or adapt to changing circumstances. This will show that you can thrive in a dynamic environment, which is crucial for a Night Receptionist.
✨Familiarise Yourself with Relevant Tools
Since strong experience with Microsoft 365 and knowledge of the PEX reservation system are advantageous, brush up on these tools before your interview. If you have any experience using them, be prepared to discuss it. This will demonstrate your readiness to hit the ground running and contribute effectively from day one.
