At a Glance
- Tasks: Welcome residents, handle queries, and manage front of house operations.
- Company: Join The Stay Club Kentish Town, a vibrant community-focused environment.
- Benefits: 20 days holiday, learning opportunities, and access to club facilities.
- Other info: Enjoy awesome staff parties and career growth in a dynamic setting.
- Why this job: Be the friendly face of our community and make a real difference.
- Qualifications: 2+ years in customer service and strong organisational skills required.
The predicted salary is between 24000 - 28000 £ per year.
As a Night Receptionist at The Stay Club Kentish Town, you will be responsible for all front of house operations from greeting residents to handling complex queries or booking reservations and processing transactions. We are looking for an experienced Receptionist who is dynamic and flexible to meet the needs of our residents.
Welcome and engage with residents by maintaining a positive and friendly attitude.
Accurately processing financial transactions, guest billing and reception float.
Demonstrate initiative by taking ownership with limited management supervision.
Ability to work in a pressurized environment and maintain professional standards.
Perform Health and Safety checks and ensure Public Areas are maintained.
Report Maintenance and Housekeeping issues in a timely manner and follow up.
Preparing handovers for the incoming shift and completing general administrative duties.
Collaborate with immediate and internal teams to ensure residents receive Best Standard of Service.
Qualifications:
- 2+ years of proven experience of delivering exceptional customer service.
- High attention to detail and strong organisational skills.
- Strong experience using Microsoft 365 technologies (Outlook, Teams, Excel, Word).
- Knowledge of PEX reservation system would be advantageous.
- Safeguarding and Health & Safety training would be beneficial.
- Must be able to work and live in the United Kingdom.
Additional Information:
- 20 days holiday.
- Individual learning and development opportunities.
- Access to Stay Club facilities across the portfolio.
- Awesome staff parties and awards.
All applicants must have indefinite leave to live and work in the United Kingdom (UK). Successful applicant must be willing to undergo a background check in accordance with UK laws and regulations.
Please note for most of our jobs we recruit on a rolling basis, which means when our jobs become vacant, they will fill up based on a first come, first served basis.
Night Receptionist in London employer: The Stay Club
The Stay Club Kentish Town is an exceptional employer that prioritises a positive work culture and employee development. With 20 days of holiday, access to facilities across the portfolio, and opportunities for individual learning, we foster an environment where our Night Receptionists can thrive. Join us for a rewarding experience in a dynamic setting that values your contributions and celebrates team achievements.
StudySmarter Expert Advice🤫
We think this is how you could land Night Receptionist in London
✨Tip Number 1
Make sure to showcase your customer service skills during the interview. We want to see how you engage with people, so practice your friendly greetings and responses to common queries. Remember, a positive attitude goes a long way!
✨Tip Number 2
Familiarise yourself with the tools we use, like Microsoft 365 and the PEX reservation system. If you can demonstrate your tech-savviness, it’ll show us you’re ready to hit the ground running. A little prep can make a big difference!
✨Tip Number 3
Be prepared to discuss how you handle pressure. As a Night Receptionist, you’ll need to keep your cool in busy situations. Share examples from your past experiences where you’ve successfully managed stress and maintained professionalism.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect with us directly.
We think you need these skills to ace Night Receptionist in London
Some tips for your application 🫡
Show Your Personality:When you're writing your application, let your personality shine through! We want to see how you engage with residents and handle queries, so don’t be afraid to show us your friendly and positive attitude.
Tailor Your Experience:Make sure to highlight your relevant experience in customer service. We’re looking for someone dynamic and flexible, so share specific examples of how you've excelled in similar roles before.
Be Detail-Oriented:Attention to detail is key for this role. Double-check your application for any typos or errors, and ensure that all your skills, especially with Microsoft 365, are clearly outlined. We love a well-organised application!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered as soon as possible. Remember, we process applications on a rolling basis!
How to prepare for a job interview at The Stay Club
✨Know the Company Inside Out
Before your interview, take some time to research The Stay Club. Understand their values, mission, and what makes them unique. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Customer Service Skills
As a Night Receptionist, exceptional customer service is key. Prepare examples from your past experiences where you handled complex queries or resolved issues for residents. Highlight your ability to stay calm under pressure and maintain a positive attitude.
✨Familiarise Yourself with Relevant Technology
Since the job requires using Microsoft 365 and possibly the PEX reservation system, brush up on these tools. If you have experience with similar software, be ready to discuss how you used it to improve efficiency or enhance customer service.
✨Prepare for Health and Safety Questions
Given the importance of health and safety checks in this role, be prepared to discuss your knowledge and experience in this area. Think about any relevant training you've had and how you would apply it in a night reception environment.
