At a Glance
- Tasks: Provide excellent customer service and create a welcoming atmosphere for guests.
- Company: Join a friendly independent company with a focus on teamwork.
- Benefits: Enjoy employee discounts, tips, and flexible hours.
- Other info: Great opportunity for career progression in a supportive team.
- Why this job: Perfect for those who love interacting with people and thrive in a fast-paced environment.
- Qualifications: Customer service experience preferred; hospitality knowledge is a plus.
The predicted salary is between 12 - 15 £ per hour.
Job Overview
We are seeking a friendly and customer-oriented Front of House member to join our team as bank and cover.
As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers.
This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience
- Previous experience in a customer service role is preferred
- Knowledge of hospitality industry is a plus
- Familiarity with bar tending is beneficial
- Understanding of food safety regulations is desirable
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Friendly and approachable demeanor with a customer-centric mindset
- Problem-solving skills to address customer issues effectively
- Must be comfortable lone working
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
Job Types: Part time, Bank, zero-hour contract
Benefits: Employee discount
- Expected hours: Bank and causal TBD at interview
- Additional pay
- Tips
- Schedule
- Monday to Friday
- Weekend and evening availability is a must
Compensation: Minimum Wage
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FOH Team Member employer: The Station
Join our vibrant team as a Front of House member in a friendly independent company that values exceptional customer service and teamwork. With opportunities for growth and a supportive work culture, you'll enjoy employee discounts and the flexibility of a bank contract, all while working in a fast-paced environment that prioritises your development and well-being.
