Job Overview
We are seeking a friendly and customer-oriented Front of House member to join our team as bank and cover. As a Front of House member, you will be responsible for providing excellent customer service and ensuring a positive experience for our customers. This position requires strong communication skills, great customer service, and the ability to work in a fast-paced environment as part of a team.
Responsibilities
- Greet customers and offer a hospitable experience for the entirety of their stay.
- Process customer transactions accurately and efficiently using the point-of-sale system.
- Take food and drink orders confidently.
- Handle customer complaints or concerns in a professional and courteous manner.
- Collaborate with other team members to ensure smooth service.
Experience
- Previous experience in a customer service role is preferred
- Knowledge of hospitality industry is a plus
- Familiarity with bar tending is beneficial
- Understanding of food safety regulations is desirable
Skills
- Excellent communication and interpersonal skills
- Strong attention to detail
- Ability to multitask and work efficiently in a fast-paced environment
- Friendly and approachable demeanor with a customer-centric mindset
- Problem-solving skills to address customer issues effectively
- Must be comfortable lone working
If you are looking for an opportunity to work in a friendly independent company, with potential to progress and have a passion for providing exceptional customer service, we would love to hear from you.
Job Types: Part time, Bank, zero-hour contract
Benefits: Employee discount
Expected hours: Bank and causal TBD at interview
Additional pay
- Tips
Schedule
- Monday to Friday
- Weekend and evening availability is a must
Compensation: Minimum Wage
