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- Tasks: Manage customer renewals, build relationships, and resolve issues to enhance satisfaction.
- Company: Join IRIS Software Group, a people-first company focused on collaboration and growth.
- Benefits: Enjoy hybrid working, competitive salary, ongoing training, and a supportive culture.
- Why this job: Be part of a dynamic team where your contributions truly matter and make an impact.
- Qualifications: Previous experience in customer service or account management is preferred; strong communication skills are essential.
- Other info: Participate in an engaging assessment centre to showcase your personality and skills.
The predicted salary is between 28800 - 48000 £ per year.
Competitive + Bonus + Benefits
Location: Slough, UK
Type: Permanent full time
Are you someone who thrives on building relationships, solving problems, and delivering excellent customer experiences? Do you want to be part of a collaborative, people-first company where your work really matters? If so, we\’d love to hear from you!
We\’re looking for a Customer Renewals Associate to join our dynamic team at IRIS Software Group. In this role, you\’ll work with our existing customer base, supporting them through the renewal journey, resolving issues, and helping them maximize our products.
What You\’ll Be Doing
- Managing a portfolio of existing customers, guiding them through their renewal process
- Building strong relationships to drive satisfaction, loyalty, and long-term retention
- Proactively identifying at-risk accounts and working to reduce churn
- Collaborating with internal teams including Sales, Customer Success, and Product
- Providing accurate renewal forecasts and maintaining detailed CRM records
- Spotting opportunities for upsell or cross-sell and passing leads to relevant teams
What We\’re Looking For
- Previous experience in customer service, renewals, account management, or retention
- Confident communicator, great at building rapport and managing tricky conversations
- Organized and proactive with great attention to detail
- Driven by targets, outcomes, and keeping customers happy
- Bonus points for experience in the software/SaaS industry
What You\’ll Love About IRIS
At IRIS, we\’re all about people, purpose, and progress. You\’ll join a welcoming team with plenty of support, training, and opportunities to grow your career. We offer:
- Hybrid working and flexibility
- A values-driven culture where you\’re encouraged to be yourself
- Ongoing learning and development
- Competitive salary and benefits
How We\’re Hiring
We\’re conducting an in-person assessment centre at our Slough office. It\’s a great opportunity to meet the team, experience our culture, and showcase your personality beyond your CV. The session will include group tasks, a short interview, and some fun challenges designed to highlight your strengths!
- Our next assessment centre is scheduled for the week commencing 4th August, between 10:00 am and 2:30 pm. Please ensure you\’re available on that day. (It will only be on one of the days.)
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Entry Level Sales Roles employer: The State Press at Arizona State University
Contact Detail:
The State Press at Arizona State University Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Entry Level Sales Roles
✨Tip Number 1
Familiarise yourself with IRIS Software Group's products and services. Understanding what you’ll be supporting customers with will not only boost your confidence but also help you engage in meaningful conversations during the assessment centre.
✨Tip Number 2
Practice your communication skills, especially in managing tricky conversations. Role-playing scenarios with friends or family can help you feel more prepared to demonstrate your ability to build rapport and resolve issues effectively.
✨Tip Number 3
Be ready to showcase your organisational skills during the group tasks at the assessment centre. Think about how you can contribute to team dynamics while keeping track of details, as this is crucial for managing customer renewals.
✨Tip Number 4
Research common challenges in customer renewals and think of strategies to address them. Being able to discuss these during your interview will show that you’re proactive and understand the importance of customer retention.
We think you need these skills to ace Entry Level Sales Roles
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service, renewals, or account management. Use keywords from the job description to demonstrate that you understand the role and its requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for building relationships and delivering excellent customer experiences. Mention specific examples of how you've successfully managed customer interactions in the past.
Prepare for the Assessment Centre: Familiarise yourself with the format of the assessment centre. Think about how you can showcase your communication skills and ability to work in a team during group tasks and interviews.
Follow Up: After the assessment centre, consider sending a thank-you email to express your appreciation for the opportunity. This shows your enthusiasm for the role and keeps you on their radar.
How to prepare for a job interview at The State Press at Arizona State University
✨Show Your People Skills
As a Customer Renewals Associate, building relationships is key. Be prepared to share examples of how you've successfully managed customer interactions in the past, especially in tricky situations.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've resolved issues for customers. Highlight your proactive approach and how you identified at-risk accounts, as this will resonate well with the role's requirements.
✨Be Organised and Detail-Oriented
Since the role involves maintaining detailed CRM records and providing accurate renewal forecasts, showcase your organisational skills. Bring examples of how you've kept track of important details in previous roles.
✨Prepare for Group Tasks
The assessment centre will include group tasks, so practice collaborating with others. Show your ability to work as part of a team while also taking the lead when necessary. This will demonstrate your adaptability and teamwork skills.
