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- Tasks: Manage income recovery while providing supportive customer service to tenants.
- Company: Join a dedicated team focused on helping people stay in their homes.
- Benefits: Competitive salary, flexible working options, and opportunities for professional growth.
- Other info: Dynamic role with a focus on teamwork and community support.
- Why this job: Make a real difference in people's lives by tackling housing issues head-on.
- Qualifications: Experience in income recovery or housing management is essential.
The predicted salary is between 30000 - 40000 £ per year.
Do you thrive on balancing firm income recovery with supportive, person‑centred customer service? We're looking for an Income & Sustainment Officer to manage a varied income caseload and help tenants stay in their homes by tackling arrears early, providing practical support and taking proportionate enforcement action where needed.
Responsibilities
- Managing a designated caseload of rent and housing‑related debt
- Maximising income while minimising arrears and tenancy failure
- Agreeing sustainable repayment plans with tenants and former tenants
- Supporting customers to maximise income, access benefits and manage affordability
- Working closely with colleagues, the DWP, local authorities and partner agencies
- Progressing formal recovery and court action in line with policy where required
Qualifications
- Experience in income recovery, housing management or debt advice
- Knowledge of welfare benefits and income‑related issues
- The ability to challenge constructively while remaining fair, supportive and professional
- Confidence working independently, including home visits and lone working
Income & Sustainment Officer in Shrewsbury employer: The Star
Contact Detail:
The Star Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Income & Sustainment Officer in Shrewsbury
✨Tip Number 1
Network like a pro! Reach out to people in the housing and income recovery sectors. Attend local events or join online forums where you can connect with others who might know about job openings or can give you insider tips.
✨Tip Number 2
Prepare for interviews by practising common questions related to income recovery and customer service. We recommend role-playing with a friend or using mock interview tools to boost your confidence and refine your answers.
✨Tip Number 3
Showcase your skills! When you get the chance to meet potential employers, highlight your experience in managing caseloads and supporting tenants. Use specific examples that demonstrate your ability to balance enforcement with empathy.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive and engaged with our platform.
We think you need these skills to ace Income & Sustainment Officer in Shrewsbury
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us know how much you care about providing top-notch customer service. Share examples of how you've supported customers in the past and how you balance that with income recovery.
Highlight Relevant Experience: Make sure to showcase any experience you have in income recovery, housing management, or debt advice. We want to see how your background aligns with the responsibilities of the Income & Sustainment Officer role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language to describe your skills and experiences, so we can easily see why you're a great fit for the position.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process.
How to prepare for a job interview at The Star
✨Know Your Stuff
Make sure you brush up on your knowledge of income recovery and housing management. Familiarise yourself with the latest welfare benefits and income-related issues, as these will likely come up during the interview. Being able to discuss specific cases or examples from your experience will show that you’re not just knowledgeable but also practical.
✨Showcase Your People Skills
As an Income & Sustainment Officer, you'll need to balance firm income recovery with supportive customer service. Prepare to share examples of how you've successfully managed difficult conversations or helped clients in challenging situations. Highlight your ability to remain fair and professional while being supportive.
✨Demonstrate Problem-Solving Abilities
Think about scenarios where you've had to tackle arrears or create sustainable repayment plans. Be ready to discuss your thought process and the steps you took to resolve these issues. This will demonstrate your proactive approach and ability to think on your feet.
✨Prepare Questions
Interviews are a two-way street, so prepare thoughtful questions about the role and the organisation. Ask about their approach to tenant support and how they measure success in income recovery. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.