At a Glance
- Tasks: Be the go-to contact for healthcare professionals, delivering personalised customer experiences.
- Company: Join a global pharmaceutical company known for innovation and inclusivity.
- Benefits: Competitive salary, extensive benefits, and an excellent commission structure.
- Other info: Dynamic team environment with a focus on learning and growth.
- Why this job: Make a real impact by enhancing customer journeys and driving satisfaction.
- Qualifications: Strong communication skills and ABPI qualification required.
The predicted salary is between 40500 - 49500 £ per year.
An exciting opportunity to join a team of Customer Experience Specialists!
The successful applicants will act as the primary point of contact for HCPs and delivering personalized customer experience., Be the go-to contact for your customers, using a smart mix of in-person and digital touchpoints.
- Plan and deliver creative, agile engagement campaigns - think symposia, meetings, and virtual events.
- Work closely with medical, market access, and analytics teams to create a seamless customer journey .
- Share and exchange insights that drive smarter strategies and stronger connections.
- Build trusted, value-based relationships with healthcare professionals by understanding what truly matters to them.
- Keep a 360° view of your accounts - from market trends to engagement data.
- Use CRM tools to capture insights, track progress, and celebrate wins .
- Co-create and deliver account plans , tracking success through clear milestones and KPIs.
- Constantly look for ways to improve engagement using real data and honest feedback.
- Follow best practice and compliance standards, ensuring every action reflects integrity and professionalism.
- What You'll Achieve
- Meet (and exceed!) territory sales targets .
- Deliver seamless customer journeys that truly stand out.
- Drive measurable customer satisfaction - think high NPS and CES scores.
- A strong grasp of local healthcare networks and how decisions get made.
- Ability to map customer influence networks and use insights to take smart next steps.
- Confident in delivering scientific and technical content that informs and engages.
- ABPI qualified , with solid knowledge of the ABPI Code of Practice .
- People Skills
- A natural relationship builder who listens, connects, and inspires.
- Strong communication, influencing, and collaboration skills.
- Team player who brings energy and positivity to every interaction.
- Mindset & Style
- Inclusive, curious, and open to trying new ideas.
- Loves learning and improving - from both wins and lessons.
- Data-driven, proactive, and customer-obsessed.
- Always acts with integrity and compliance front of mind.
Our client is a global pharmaceutical company with an impressive reputation for innovation; over 16,000 employees work together to enrich quality of life around the world, addressing diverse medical needs through the provision of products and services focused on therapy areas including cardiovascular, oncology and metabolic diseases.
Our client's products are available in more than 20 countries around the world.
Knowledgeable and supportive management team.
Core values revolve around welcoming diverse perspectives and promoting inclusivity.
Patient-centric focus and a passion for improving care.
Competitive starting salary and extensive benefits package with an excellent commission structure.
Customer Experience Specialist in London employer: The Star
Join our dynamic engineering team at our Kent depot, where we prioritise outstanding customer service and employee development. We offer a supportive work culture that encourages continuous learning and growth, alongside competitive benefits and a commitment to health and safety. With access to state-of-the-art facilities and a focus on maintaining a modern fleet, this role provides a rewarding opportunity for those passionate about the powered access industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Experience Specialist in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Star. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Star before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Experience Specialist in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Star:Your cover letter is your chance to shine! Tell us why you want to work at The Star specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Star!
How to prepare for a job interview at The Star
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
