Room Service Waiter

Part-Time £13.54 – £14.31 per hour (incl. Tronc) plus Additional Tips & Company Benefits

Kings Cross

At the cultural heartbeat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our bars, restaurants, event and guest spaces. We are now looking for a Room Service Waiter for our In Room Dining team who will embody our 'Anything but Standard' ethos.

Your role

With several bars, restaurants and roof terraces located in the hotel we want to give our guests the option to enjoy all of the fine food and great cuisines from the comfort and privacy of their own room. As Room Service Waiter at The Standard you will be key to making this happen; you are therefore passionate about service with an exceptional working knowledge of restaurant operations, aware of what is going on in different outlets, and an effective extension between the experience of visiting one of our restaurants and in room dining. Working under pressure is not a problem for you as you are more than capable of making sure all requests and orders get handled within a timely manner and can confidently carry out the standards of our guest experience.

Do you have what it takes?

• Prior experience as a Room Service Waiter is essential to this role, as is an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires.
• 2 years prior experience as a Room Service Waiter or Waiter, with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar 'Lifestyle' boutique hotel, destination fine dining restaurant or perhaps even a well-known quality chain.
• Strong knowledge and expertise in guest experience.
• Confident in restaurant operations and the order of service.
• Professional, positive, and polite in all interactions with guests.
• Highly social, motivated and pro-active; excellent with guests and building strong relationships with all departments.
• Efficient at handling guest requests or complaints, and escalating when necessary.
• Detail orientated and highly skilled at maintaining the cleanliness and organization of the in-room dining area/kitchen.
• Effective at collaborating with kitchen, events, sales, and front office teams to carry out special requests and VIP services.
• Strong knowledge in food safety and hygiene, as well as hotel standards, safety and security procedures.
• Proactive attitude; clearing trays from guest rooms and hallways in a timely manner; refill and restock minibars as required; organise, clean, and prep in-room dining area for the next service.
• Confident working independently and collaborating in a team.
• A flexible approach to working hours with the ability to work shifts, including weekends.
• Prior experience using POS is advantageous (however full training will be given).

In addition to those with experience, we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries. We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Room Service Waiter, we’d love to hear from you.

All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.

Benefits:

• Starting rate of £13.54 per hour, increasing to £14.31 per hour after probation.
• Meals on Duty.
• Uniform Provided.
• 28 Days Holiday rising to 33 days with service.
• Pension Scheme.
• Life Assurance (2 x Annual Salary).
• Medical Assistance (including online GP and Physio).
• Employee Assistance Programme with Well-being service.
• Membership to Headspace Meditation app.
• Discount platform including GYM.
• Worldwide Travel Discounts via The Standard Advantage platform.
• Employee & Family Rates across all Standard and Bunkhouse properties.
• In-house Experience Programme.
• F&B Discounts ranging from 25-50%.
• Recruitment Referral Bonus up to £1,000.
• Tuition Aid Scheme & subsidised training.
• Season Ticket Loan & Bike 2 Work Scheme.
• Social Committee with regular monthly social activities.