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- Tasks: Engage with guests, provide exceptional hospitality, and manage front desk operations during night shifts.
- Company: The Standard is a vibrant hotel known for its cultural engagement and unique guest experiences.
- Benefits: Enjoy meals on duty, discounts, pension scheme, and flexible working options.
- Why this job: Join a dynamic team that celebrates individuality and offers a lively work environment in London.
- Qualifications: Customer service experience preferred; must be friendly, social, and able to handle pressure.
- Other info: Full-time role with shift flexibility; applicants must be eligible to work in the UK.
The predicted salary is between 28641 - 28641 £ per year.
The Standard is one of the most culturally engaged hotels in the world, with a real cultural life, an inclusive spirit, and a true creative attitude. At the cultural heart-beat of The Standard are our team who bring to life our spaces, engage with our guests, and vibrate social energy, day and night across our numerous bars, restaurants, event, and guest spaces.
We are looking for a Night Front Desk Agent who will embody our ‘Anything but Standard’ ethos! As a Night Front Desk Agent, you will become part of an exceptional front office team that will engage with our guests from pre-arrival, throughout their stay, to post-departure. You will provide our guests with an unparalleled level of hospitality, from a seamless arrival and departure experience to extensive reception services, assisting them with their queries and unexpressed wishes.
You will help create an environment where you will not only delight our guests but also excite and surprise them to create the ultimate guest experience in London. You will be on hand to provide information on hotel services and, most importantly, make our guests feel welcome while they visit The Standard and our energetic and vibrant city. Therefore, you will need to be highly social, upbeat, and friendly; confident and able to handle pressure well; thrive in a high volume, high energy environment; and manage both detailed administration tasks and guests with ease.
While prior experience in a similar role is always useful, all are welcome at The Standard. You will have an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to preempt needs and foresee desires. In addition to this, you will need:
- A proven background in a customer-facing role, ideally gained in a similar ‘Lifestyle’ or boutique hotel sector.
- A flexible approach to working hours with the ability to work shifts including evenings, nights, and weekends.
- Exceptional administration and organisation skills with great attention to detail.
- Fluency in English; speakers of other key international languages are also welcome.
- Experience of using Opera PMS is advantageous.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include:
- Meals on Duty
- Uniform & onsite laundry service
- Pension Scheme
- Life Assurance (2 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Night Front Desk Agent employer: The Standard London
Contact Detail:
The Standard London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Front Desk Agent
✨Tip Number 1
Show your personality! The Standard values individuality, so during any interactions, whether in person or over the phone, let your unique character shine through. This will help you stand out as a candidate who embodies their 'Anything but Standard' ethos.
✨Tip Number 2
Familiarise yourself with the local area and cultural hotspots in London. As a Night Front Desk Agent, you'll be expected to engage with guests about the city, so having a good knowledge of events, restaurants, and attractions will demonstrate your commitment to providing an exceptional guest experience.
✨Tip Number 3
Practice your customer service skills in high-pressure situations. Since the role involves handling a busy front desk at night, consider role-playing scenarios with friends or family to improve your ability to manage multiple tasks while maintaining a friendly and upbeat attitude.
✨Tip Number 4
Network with current or former employees of The Standard. Engaging with them can provide valuable insights into the company culture and expectations, which can help you tailor your approach and show that you're genuinely interested in being part of their team.
We think you need these skills to ace Night Front Desk Agent
Some tips for your application 🫡
Understand the Company Culture: Before applying, take some time to understand The Standard's unique culture and ethos. Highlight how your personality and experiences align with their 'Anything but Standard' approach in your application.
Tailor Your CV: Craft a concise CV that showcases your customer service experience, particularly in hospitality or similar environments. Focus on your ability to engage with guests and create memorable experiences, as this is key for the Night Front Desk Agent role.
Write a Personal Cover Letter: Include a cover letter that reflects your individuality and enthusiasm for the role. Share specific examples of how you've provided exceptional service in the past and how you can contribute to the vibrant atmosphere at The Standard.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application demonstrates attention to detail, which is crucial for the administrative aspects of the Night Front Desk Agent position.
How to prepare for a job interview at The Standard London
✨Show Your Personality
The Standard values individuality, so don't be afraid to let your personality shine through during the interview. Share personal stories or experiences that highlight your unique perspective and how it aligns with their 'Anything but Standard' ethos.
✨Demonstrate Your Hospitality Skills
As a Night Front Desk Agent, exceptional hospitality is key. Prepare examples of how you've gone above and beyond for guests in previous roles. This will showcase your natural flair for service and ability to build genuine relationships.
✨Be Ready for High Energy
The role requires thriving in a high-volume, high-energy environment. During the interview, express your enthusiasm for working in such settings and provide examples of how you handle pressure while maintaining a positive attitude.
✨Familiarise Yourself with the Hotel's Culture
Research The Standard's unique culture and offerings. Being knowledgeable about their events, services, and overall vibe will not only impress the interviewers but also help you articulate how you can contribute to their vibrant atmosphere.
