At a Glance
- Tasks: Create unforgettable guest experiences and manage reservations with flair and personality.
- Company: Join The Standard, a vibrant lifestyle hotel in the heart of London.
- Benefits: Enjoy competitive pay, career development, and amazing perks like travel discounts and wellness support.
- Other info: Work in a fast-paced environment with opportunities for international career growth.
- Why this job: Be part of a dynamic team where your passion for hospitality truly shines.
- Qualifications: Previous experience in hospitality and excellent communication skills are essential.
The predicted salary is between 32450 - 35005 £ per year.
London sets the perfect stage for The Standard’s first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital’s most dynamic lifestyle hotels. Set in King’s Cross within the hotel’s iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from cosy rooms to terraced suites overlooking St Pancras, alongside a constant programme of cultural happenings, the hotel has become both a neighbourhood fixture and an international destination.
Our restaurants, bars and rooftop terraces are legendary. From Isla’s Garden setting to Double Standard’s vibrant energy, Decimo’s skyline dining and Sweeties’ late-night scene, our venues create a high-volume, multi-outlet operation that runs from early morning through to late night. Together, these spaces position The Standard, London as one of the city’s most exciting destinations for events, celebrations and brand experiences.
As a Guest Services Agent, you’ll be the voice, inbox wizard, and behind-the-scenes fixer helping create seamless guest experiences before, during, and after every stay. From restaurant bookings and special celebrations to guest enquiries and insider recommendations, you’ll be the person who makes things happen—with warmth, personality, and just the right amount of flair.
This is a role for someone who genuinely enjoys connecting with people. You’ll manage reservations across multiple platforms, support guest experience initiatives, handle front office communications, and work closely with teams across the hotel to ensure every detail lands exactly where it should. Whether you’re coordinating a birthday surprise, resolving a last-minute request, or answering the phone during a busy spell, you’ll stay cool, organised, and one step ahead. Above all, you’ll be a host. Curious, confident, and naturally guest-focused, you’ll know how to turn a simple enquiry into a memorable experience.
If you thrive in a fast-paced environment, love juggling details without dropping the ball, and believe hospitality should feel personal rather than transactional, you’ll fit right in as a Guest Services Agent.
A successful Guest Services Agent will need:
- Previous experience in hospitality, reservations, guest services, front office, or a guest-facing customer service role.
- A natural host with a genuine passion for creating memorable guest experiences.
- Excellent verbal and written communication skills, with confidence handling guest enquiries by phone and email.
- Highly organised and detail-oriented, with the ability to manage multiple priorities in a fast-paced environment.
- Calm, adaptable, and solution-focused, with strong problem-solving skills and a positive attitude under pressure.
- A collaborative team player who enjoys working across departments to deliver seamless guest journeys.
- Experience using hotel, restaurant, or reservations systems such as Opera, SevenRooms, OpenTable, or similar platforms is advantageous.
- Strong administrative skills with a high level of accuracy when managing guest information, bookings, and payments.
- Commercially aware, with the confidence to recommend and upsell hotel services and experiences where appropriate.
- A knowledge of Hyatt systems, World of Hyatt, or lifestyle hospitality brands would be a bonus, but personality, energy, and attitude matter most.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates.
Benefits Include:
- Meals on duty
- Uniform provided
- World class development programmes and opportunities to develop your career internationally with Hyatt
- 28 Days Holiday rising to 33 days with service
- Pension Scheme
- Life Assurance (2-4 x Annual Salary)
- Medical Assistance (including online GP and Physiotherapy Services)
- Employee Assistance Programme with Wellbeing Support services
- Membership to Headspace Meditation app
- Hospitality Rewards benefit platform
- Worldwide Travel Discounts, including colleague + family Rates across Standard and Hyatt properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000 gross
- Tuition Aid Scheme
- Season Ticket Loan & Bike 2 Work Scheme
- Regular Social Events and Activities
Guest Services Agent in London employer: The Standard London
The Standard, London is an exceptional employer that champions a vibrant and inclusive work culture, offering its employees the chance to thrive in a dynamic environment at one of the city's most iconic lifestyle hotels. With a commitment to personal growth, world-class development programmes, and a range of benefits including generous holiday allowances and travel discounts, team members are empowered to create memorable guest experiences while enjoying a supportive and engaging workplace. Located in the heart of King's Cross, The Standard not only provides a unique opportunity to be part of a renowned brand but also fosters a sense of belonging and community among its diverse staff.
StudySmarter Expert Advice🤫
We think this is how you could land Guest Services Agent in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Standard London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Standard London
Don't be shy about reaching out to The Standard London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Guest Services Agent in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Standard London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Standard London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
