General Manager in London

London sets the perfect stage for The Standard’s first European flagship and since opening in 2019, The Standard, London has firmly established itself as one of the capital’s most dynamic lifestyle hotels. Set in King’s Cross within the hotel’s iconic brutalist building, The Standard brings its design-led, culture-driven, activation-heavy philosophy to the heart of the city. With 266 guestrooms ranging from snug Cosy Cores to terraced suites with outdoor bathtubs overlooking St Pancras Station. A constant programme of Happenings, from DJs and brunches to live music and cultural panels, the hotel has become both a neighbourhood fixture and an international destination.

Our Restaurants, Bars, and Rooftop terraces are legendary, and The Standard is known worldwide for nightlife and culturally relevant dining. Isla offers seasonal, produce-led menus on a serene garden terrace; Double Standard pairs American diner spirit with British pub classics; The Rooftop serves cocktails and pizza with panoramic London views; and Decimo brings bold Mexican Spanish cooking, mezcal, and skyline views via our iconic red‑pill lift. Together, these venues create a complex, high‑volume, multi‑outlet operation running from early morning through late night, welcoming hotel guests, London locals, and international visitors alike.

In London, The Standard’s signature mix of playful, sophisticated, and unexpected hospitality continues to evolve, rooted firmly in the culture and energy of the city. We are now looking for an experienced, dynamic and culturally connected General Manager who will embody our Anything but Standard ethos and lead the continued evolution of our European flagship property.

Your Role

As the General Manager for The Standard, London, you will work in close partnership with the Head of Operations for Lifestyle, Ownership and the Senior Leadership team to lead the overall strategy, performance and day-to-day operation of our European flagship property. This is a pivotal leadership role responsible for ensuring that strategic and commercial priorities translate into exceptional operations across every part of the hotel. You will drive revenue performance, labour productivity and cost control while protecting the creativity, personality and cultural relevance that defines The Standard.

Working closely with ownership and corporate leadership, you will lead the planning and delivery of the Annual Budget, Annual Marketing Plan, Annual Capital Expenditure Plan and ongoing forecasts, ensuring that financial objectives and strategic priorities are clearly communicated across the leadership team and embedded throughout the business. With a strong operational background across both Rooms and Food and Beverage, you will bring a pragmatic yet creative approach to the role. You will play an active part in shaping the hotel’s programming, partnerships and events strategy, including our dynamic nightlife offering, ensuring the hotel remains one of London’s most exciting cultural and social destinations.

At The Standard, hospitality is as much about energy and personality as it is about service. As General Manager you will be a visible and engaging host, building relationships with guests, collaborators and the local creative community while supporting the many events, parties and experiences that bring the hotel to life. Your presence within the operation and sharp attention to detail will ensure every space within the hotel is presented at its best and delivers a guest experience that is truly anything but Standard.

Equally important is the leadership of our team. Working closely with our People and Culture team, you will foster a collaborative and high performing environment where individuality, creativity and personality are celebrated, ensuring our teams feel empowered to deliver memorable experiences for our guests. You will also hold overall responsibility for ensuring company policies and procedures are implemented across the business and that all statutory and legal obligations are met, including licensing, fire safety, health and safety, insurance and GDPR requirements.

As a natural leader, you remain calm and confident in challenging situations and inspire those around you through clear communication, coaching and mentorship. This is not a “Standard” General Manager role. We are looking for someone with serious stamina, creativity and personality who thrives in an environment where hospitality, culture, music and nightlife collide. Do you have what it takes to be our General Manager at The Standard, London? We are looking for a leader with the energy, personality and commercial acumen to run a complex lifestyle hotel in one of the world’s most competitive hospitality markets.

To Be Successful In This Role You Will Have:

• A minimum of 5+ years’ experience as a General Manager, Hotel Manager or Deputy General Manager within a lifestyle hotel or large luxury 4 or 5 star hotel in London
• Proven experience managing a high‑volume property with multiple food & beverage outlets
• Strong understanding of the London hospitality market, key competitors and evolving industry trends
• Experience working with complex nightlife, events or entertainment programming within a hotel or hospitality environment
• Excellent knowledge of revenue management and commercial strategy
• Proven experience managing annual budgets, forecasting and capital planning
• Experience leading large operational teams within a dynamic hospitality environment
• Strong leadership skills with the ability to inspire, motivate and develop senior teams

You Will Also Be:

• Highly social, charismatic and culturally engaged
• Confident hosting guests, events and industry partners
• Comfortable working in a fast‑paced, high‑energy environment
• A strategic thinker with strong operational instincts
• Passionate about delivering creative, memorable hospitality experiences

If you believe you have what it takes to lead one of London’s most exciting lifestyle hotels, we’d love to hear from you. All applicants must be eligible to live and work in the UK. Documented evidence will be required prior to employment.

Benefits Include:

• Highly Competitive Salary Package
• Bonus Scheme
• Personal Pension Scheme
• Private Medical Insurance
• Life Assurance (4x Annual Salary)
• 33 days Annual Leave (including public holidays)
• Business Travel Insurance
• Medical Assistance including online GP and physio
• Employee Assistance Programme with wellbeing services
• Discount platform including gym memberships
• Employee & Family Rates across Hyatt Hotels
• In‑house Experience Programme
• F&B Discounts ranging from 25–50%
• Recruitment Referral Bonus up to £1,000
• Tuition Aid Scheme & subsidised training
• Season Ticket Loan & Bike to Work Scheme
• Social Committee with regular team events