At a Glance
- Tasks: Welcome guests and provide exceptional service during their stay at The Standard.
- Company: Join a vibrant hotel that blends history with modern culture in London.
- Benefits: Enjoy competitive pay, holiday perks, discounts, and wellness support.
- Other info: Flexible hours, social events, and opportunities for growth await you!
- Why this job: Be part of a dynamic team creating unforgettable experiences for guests.
- Qualifications: Experience in hospitality is a plus, but a passion for service is key.
The predicted salary is between 27040 - 30000 £ per year.
Bell & Door Assistant - London Bell & Door Assistant
The Standard, London opened in July 2019 and has boldly propelled The Standard brand onto the international stage.
Situated on Euston Road across from the gothic grandeur of St Pancras Station, the hotel is set to become a new cultural crossroad for London and a gateway to Europe.
The hotel playfully respects the building's history while creating new expansive spaces for the neighbourhood to play from our bars, restaurants, lounges and event spaces throughout the building.
The Standard, London has 266 rooms in 42 unique styles ranging from Cosy Core rooms to terraced suites with outdoor bathtubs overlooking St Pancras station.
The lobby lounge, with a carefully curated library pays homage to the building's original use, with a Sounds studio hosting weekly live music and talks.
Executive Chef Adam Rawson's street facing bar, Double Standard, offers lunch, happy-hour and casual drinking and dining, while his garden restaurant, Isla, features a seasonally-driven, coastal inspired menu.
Board the street level, exterior red lift directly to the 10th-floor to Decimo where Paola Lopez Arenas showcases her live fire cooking and the building's 360-degree views of London.
At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life.
We are now seeking to cast a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as a Bell & Door Assistant.
Your role
As a Bell & Door Assistant you will become part of an exceptional front office team that will engage with our guests from arrival, throughout the guests stay to post departure.
Primarily you will provide our guests with unparalleled level of hospitality, providing a seamless arrival and departure experience, attentive bell and luggage services and assisting them with their queries and unexpressed wishes.
You will help you create an environment where you will not only delight our guest, but also excite and surprise them to create the ultimate guest experience in London, that is anything but Standard!
You will be one of our guests' first points of contact and are always seeking to expand your personal knowledge of London in order to provide a distinct service to our guests.
You will of course be on hand to provide information on hotel services and most importantly, as their host, make our guests feel welcome whilst they visit The Standard and our energetic and vibrant city; so you will need to be highly social, upbeat and friendly; confident and can handle pressure well; thrive in a high volume, high energy environment.
Do you have what it takes to be a Bell & Door Assistant at The Standard
While we take every detail of design and guest experience seriously, we do not take ourselves too seriously. 'Standard People' are at the heart of our brand; vivid, dynamic and engaging.
You'll intrinsically understand the unique microcosm and the context of our venues and city you represent.
While prior experience in a similar role is always useful all are welcome at the Standard; you will have however an uncompromised and natural flair for service and be able to build genuine relationships with guests that enable us to not only preempt needs but foresee desires.
In addition to this you will also need....
- Prior experience as a Bell Person, Luggage Porter or Door person with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar 'Lifestyle' or boutique hotel sector
- In addition to those with experience we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries.
- Highly social, motivated and pro-active; acting with professionalism and positivity in all interactions
- Candidates should be familiar with the local Kings Cross area, in addition to having a good knowledge of London
- Prior experience using Knowcross or similar is advantageous however full training will be given
- Fluency in English is essential for this role, in addition to those speaking a second or third languages
- A flexible approach to working hours with the ability to work shifts, including occasional night work
We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be a Bell & Door Assistant we'd love to hear from you!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
- Accomodation Service Charge
- Prorata - 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via Hyatt platform
- Employee & Family Rates across all Hyatt Hotels
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to 1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Bell & Door Assistant - London employer: The Standard London
The Standard, London is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those passionate about hospitality. With a focus on employee growth and development, you will have the opportunity to lead talented teams in a lively environment while enjoying competitive benefits and a supportive atmosphere that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Bell & Door Assistant - London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Standard London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Standard London
Don't be shy about reaching out to The Standard London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Bell & Door Assistant - London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Standard London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Standard London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
