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- Tasks: Engage with guests, ensuring seamless arrivals and departures while providing exceptional hospitality.
- Company: The Standard is a vibrant hotel known for its cultural engagement and creative atmosphere.
- Benefits: Enjoy perks like accommodation service charge, holiday days, meals on duty, and travel discounts.
- Why this job: Join a dynamic team that celebrates individuality and creates unforgettable guest experiences in London.
- Qualifications: 1+ years in customer-facing roles; flexibility and strong organizational skills are essential.
- Other info: Fluency in English required; additional languages are a plus. Full training provided.
Guest Experience Agent
Guest Experience Agent · £28,642 per year (£13.77 per hour) + Accommodation Service Charge (Circa £3000 per year) · Full Time (including evenings and weekends)
If you want to know about the requirements for this role, read on for all the relevant information.
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling…
At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We\’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don\’t need a 5-page CV to see how awesome you are).
We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you\’ve got what it takes to be a Guest Experience Agent at The Standard, London, we\’d love to hear from you!
At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Guest Experience Agent.
Your role
As a Guest Experience Agent, you\’ll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival (conducting pre-arrival checks, identifying VIPs and arranging amenities) through to post-departure (overseeing and responding to online reviews). Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You will be responsible for coordinating a range of bespoke services to select VIP guests from pre-arrival and transfer arrangements, itinerary services throughout the guests stay to post departure. You\’ll work closely with our concierge team who will take care of any tickets, restaurant bookings or other arrangements.
You\’ll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you\’ll be a superstar, ensuring that their experience at The Standard in London is anything but standard!
You\’ll be the go-to person for information about hotel services and the vibrant city of London (both in person on our hotel switchboard). So, being enthusiastic, upbeat, and friendly is a must! With this in mind you\’ll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
Do You Have What It Takes to Be a Guest Experience Agent at The Standard?
You\’ll ideally have around 1+ years\’ prior experience as a Front Desk Agent, Guest Relations or Guest Services, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires… yes, even the ones they didn\’t know they had!
In addition to this you will also need….
- Proven background in a customer-facing role, ideally in a \’lifestyle\’ or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Fluency in English is essential; additional languages are a plus.
- Experience with Opera PMS is beneficial however full training will be given.
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment.
If you think you have what it takes to be a Guest Experience Agent at The Standard, we\’d love to hear from you!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
- Accommodation Service Charge
- Prorata – 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Discount platform including GYM
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
AMRT1_UKCT
Guest Experience Agent employer: The Standard London
Contact Detail:
The Standard London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Guest Experience Agent
✨Tip Number 1
Show your personality! The Standard values individuality, so during any interactions, whether in person or over the phone, let your unique traits shine through. This will help you stand out as a candidate who fits their vibrant culture.
✨Tip Number 2
Familiarize yourself with London’s hotspots and events. As a Guest Experience Agent, you'll be the go-to person for guests seeking recommendations. Being knowledgeable about the city will not only impress during interviews but also demonstrate your enthusiasm for the role.
✨Tip Number 3
Practice your customer service skills in high-pressure situations. Since the role requires handling multiple tasks and guest interactions simultaneously, showcasing your ability to thrive in such environments can set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of The Standard. They can provide insights into the company culture and expectations, which can be invaluable when preparing for your interview and understanding what it takes to succeed in the role.
We think you need these skills to ace Guest Experience Agent
Some tips for your application 🫡
Show Your Personality: The Standard values individuality and a fresh perspective. Make sure your application reflects your unique personality and enthusiasm for the role. Use a friendly tone and express why you would be a great fit for their vibrant team.
Highlight Relevant Experience: Even if you don't have direct experience as a Guest Experience Agent, emphasize any customer-facing roles you've held. Discuss how your skills in hospitality or guest relations can contribute to creating exceptional experiences at The Standard.
Demonstrate Your Passion for Hospitality: In your cover letter, convey your passion for providing outstanding service. Share specific examples of how you've gone above and beyond for guests in previous roles, showcasing your commitment to creating memorable experiences.
Tailor Your CV: Keep your CV concise and relevant. Focus on your most recent experiences and skills that align with the job description. Highlight your organizational skills, ability to handle pressure, and any language proficiencies that could benefit the role.
How to prepare for a job interview at The Standard London
✨Show Your Enthusiasm
As a Guest Experience Agent, your energy and enthusiasm are key. Make sure to express your passion for hospitality and engaging with guests during the interview. Share examples of how you've created memorable experiences in previous roles.
✨Demonstrate Your Customer Service Skills
Prepare to discuss specific instances where you went above and beyond for a guest. Highlight your ability to anticipate needs and handle requests, even those that guests may not have explicitly stated.
✨Familiarize Yourself with The Standard
Research The Standard's unique culture and offerings. Be ready to discuss what excites you about working there and how you can contribute to the vibrant atmosphere they promote.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills and ability to thrive under pressure. Think of scenarios where you had to manage multiple tasks or resolve guest issues effectively, and be prepared to share those stories.
