At a Glance
- Tasks: Engage with guests, ensuring seamless arrivals and departures while providing exceptional hospitality.
- Company: The Standard is a vibrant hotel known for its cultural engagement and creative atmosphere.
- Benefits: Enjoy perks like accommodation service charge, holiday days, meals on duty, and worldwide travel discounts.
- Other info: Fluency in English is essential; additional languages are a plus. Full training provided.
- Why this job: Join a dynamic team where individuality is celebrated and every day brings new experiences.
- Qualifications: 1+ years in a customer-facing role; flexibility with hours and strong organisational skills required.
The predicted salary is between 28642 - 30000 € per year.
Front Desk Agent - London Front Desk Agent Front Desk Agent 28,642 per year ( 13.77 per hour) + Accommodation Service Charge (Circa 30,000 per year) Full Time (including evenings and weekends) The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling... At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We\'re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don\'t need a 5-page CV to see how awesome you are). We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you\'ve got what it takes to be a Front Desk Agent at The Standard, London, we\'d love to hear from you! At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Agents. Your role As a Front Desk Agent, you\'ll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You\'ll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you\'ll be a superstar, ensuring that their experience at The Standard in London is anything but standard! You\'ll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you\'ll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease. Do You Have What It Takes to Be a Front Desk Agent at The Standar d? You\'ll ideally have around 1+ years\' prior experience as a Front Desk Agent, gained within a similar Lifestyle Hotel or large city centre Hotel. Although prior experience in a similar role is useful, we welcome all at The Standard. You should have an uncompromised and natural flair for service, building genuine relationships with guests that enable us to not only pre-empt needs but foresee desires... yes, even the ones they didn\'t know they had! In addition to this you will also need.... Proven background in a customer-facing role, ideally in a \'lifestyle\' or boutique hotel or similar hospitality venue. Flexibility with working hours, including shifts, evenings, nights, and weekends. Exceptional administrative and organizational skills with great attention to detail. Fluency in English is essential; additional languages are a plus. Experience with Opera PMS is beneficial however full training will be given. Highly social, motivated, and proactive; professionalism and positivity in all interactions. Ability to multi-task and thrive in a high-volume, high-energy environment If you think you have what it takes to be a Front Desk Agent at The Standard, we\'d love to hear from you! All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment. Benefits Include Accommodation Service Charge Prorata - 28 Days Holiday, rising to 33 Days with service Meals on Duty Pension Scheme Life Assurance (4 x Annual Salary) Medical Assistance (including online GP and Physio) Employee Assistance Programme with Well-being service Discount platform including GYM Worldwide Travel Discounts via Hyatt platform Employee
Front Desk Agent - London employer: The Standard London
The Standard, London is an exceptional employer that fosters a vibrant and inclusive work culture, encouraging individuality and creativity among its team members. With competitive benefits such as a generous holiday allowance, medical assistance, and worldwide travel discounts, employees are supported in both their professional and personal lives. The dynamic environment of the hotel, coupled with opportunities for growth and development, makes it an inspiring place to work for those passionate about hospitality.
Contact Detail:
The Standard London Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Front Desk Agent - London
✨Tip Number 1
Familiarise yourself with The Standard's unique culture and values. Understanding their emphasis on individuality and vibrant guest experiences will help you align your personality and approach during interviews.
✨Tip Number 2
Showcase your customer service skills by preparing examples of how you've gone above and beyond for guests in previous roles. This will demonstrate your ability to create memorable experiences, which is key for a Front Desk Agent.
✨Tip Number 3
Be ready to discuss your flexibility with working hours. Since the role requires shifts, evenings, and weekends, highlighting your availability and willingness to adapt will make you a more attractive candidate.
✨Tip Number 4
Brush up on your knowledge of London and its attractions. As a Front Desk Agent, you'll be the go-to person for guests seeking information, so being well-informed will set you apart from other candidates.
We think you need these skills to ace Front Desk Agent - London
Customer Service Excellence
Strong Communication Skills
Attention to Detail
Organisational Skills
Ability to Multi-task
Problem-Solving Skills
Flexibility with Working Hours
High Energy and Motivation
Experience with Opera PMS (preferred)
Fluency in English
Interpersonal Skills
Positive Attitude
Ability to Handle Pressure
Teamwork and Collaboration
Some tips for your application 🫡
Show Your Personality:The Standard values individuality, so make sure your application reflects your unique personality. Use a friendly and upbeat tone in your cover letter to convey your enthusiasm for the role.
Highlight Relevant Experience:Even if you don't have direct experience as a Front Desk Agent, emphasise any customer-facing roles you've held. Mention specific skills that align with the job description, such as your ability to handle pressure and multitask.
Tailor Your CV:Keep your CV concise and relevant. Focus on experiences that showcase your administrative skills, attention to detail, and any hospitality-related roles. Remember, they don’t need a lengthy CV to see how awesome you are!
Express Your Passion for Hospitality:In your application, share why you’re passionate about providing exceptional service. Discuss how you can contribute to creating a vibrant atmosphere at The Standard and delighting guests with your proactive approach.
How to prepare for a job interview at The Standard London
✨Show Your Personality
The Standard values individuality, so don't be afraid to let your personality shine through during the interview. Share your unique experiences and how they shape your approach to hospitality.
✨Demonstrate Enthusiasm
As a Front Desk Agent, being upbeat and friendly is crucial. Make sure to express your enthusiasm for the role and the hotel during the interview. Show that you’re excited about engaging with guests and creating memorable experiences.
✨Prepare for Scenario Questions
Expect questions that assess your ability to handle guest interactions and high-pressure situations. Think of examples from your past experience where you successfully managed challenging scenarios or exceeded guest expectations.
✨Research The Standard
Familiarise yourself with The Standard's culture, values, and offerings. Understanding what makes the hotel unique will help you align your answers with their ethos and demonstrate your genuine interest in becoming part of their team.
