At a Glance
- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic hotel environment.
- Company: Join The Standard, a culturally engaged hotel known for creativity and inclusivity.
- Benefits: Enjoy competitive pay, flexible hours, and amazing perks like travel discounts and wellness support.
- Other info: Opportunities for career growth and a lively social committee for team bonding.
- Why this job: Be part of a fun, energetic team that celebrates individuality and creativity every day.
- Qualifications: Experience in hospitality management and a passion for delivering exceptional service.
The predicted salary is between 32000 - 48000 £ per year.
The Standard is one of the most culturally engaged hotels in the world, with a team that brings to life our spaces, engages with our guests, and vibrates social energy across our numerous bars, restaurants, event spaces, and guest areas. We encourage you to express yourself and celebrate your individuality.
We’re looking for an Assistant Front Office Manager who will embody our ‘Anything but Standard’ ethos! If you’re ready to join a team that’s all about creativity, inclusivity, and fun, we’d love to hear from you.
What You’ll Do
- Team Leadership: Delegate tasks and guide your team to ensure our guests receive top-tier hospitality, from smooth check-ins and check-outs to handling queries and fulfilling unspoken wishes.
- Rota: Demonstrated experience in creating and managing rotas while optimizing labour efficiency.
- Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to address complaints, log issues, and take action to turn any hiccup into a positive experience.
- Detail Wizardry: Partner with Housekeeping to oversee all accommodation services, managing room allocations, VIPs, and special requests with precision and special attention to details.
What You Bring to the table
You’re not just any team leader—you’re a natural star. Staying calm in challenging situations is your superpower. Flexibility is key as no two days are the same; you’ll need to adapt to busy days, maintenance issues, emergencies, or lending a hand wherever needed. Alongside leading your team, you’ll also handle staff scheduling and training with finesse.
This isn’t your standard Assistant Front Office Manager role. You’ll need:
- Energy and Passion: High stamina and a love for the fast-paced, high-energy hotel environment.
- Social Savvy: Be upbeat, friendly, and highly social.
- Confidence Under Pressure: Stay cool and composed, handling pressure like a pro.
- Team and Independence: Work equally well independently and as part of a wider management team.
What We’re Looking For
At The Standard, London, we blend serious guest experience with a light-hearted attitude. Our 'Standard People' are vibrant, dynamic, and engaging. Here’s what we’re seeking in you:
- Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry.
- Proven Background: Strong experience in Front Desk/Office operations, ideally in a 'Lifestyle' or boutique hotel.
- Flexible Hours: Ability to work shifts, including evenings, nights, and weekends.
- Admin and Organization Skills: Exceptional attention to detail and team supervision skills.
- Language Skills: Fluency in English is a must; additional languages are a plus.
- Systems: Experience with Opera Cloud, Microsoft and NOR1.
We celebrate personality and diversity. If you think you have what it takes to be an Assistant Front Office Manager at The Standard, we’d love to hear from you!
Ready to bring your vibrant personality and exceptional skills to our team? Apply now and be a part of something extraordinary!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include
- Accommodation Service Charge & Commission incentive Schemes
- 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts
- Employee & Family Rates across all hotels
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Assistant Front of House Manager in London employer: The Standard, London
The Standard, London is an exceptional employer that fosters a vibrant and dynamic work culture, perfect for those passionate about hospitality. With a focus on employee growth and development, you will have the opportunity to lead talented teams in a lively environment while enjoying competitive benefits and a supportive atmosphere that values creativity and collaboration.
StudySmarter Expert Advice🤫
We think this is how you could land Assistant Front of House Manager in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Standard, London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Standard, London
Don't be shy about reaching out to The Standard, London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Assistant Front of House Manager in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Standard, London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Standard, London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
