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- Tasks: Lead a vibrant team to create unforgettable guest experiences in a dynamic hotel environment.
- Company: Join The Standard, a culturally engaged hotel known for creativity and inclusivity.
- Benefits: Enjoy competitive pay, flexible hours, and amazing perks like travel discounts and wellness support.
- Why this job: Be part of a fun, energetic team that celebrates individuality and creativity every day.
- Qualifications: Experience in hospitality management and a passion for delivering exceptional service.
- Other info: Opportunities for career growth and a lively social committee for team bonding.
The predicted salary is between 32000 - 48000 £ per year.
The Standard is one of the most culturally engaged hotels in the world, with a team that brings to life our spaces, engages with our guests, and vibrates social energy across our numerous bars, restaurants, event spaces, and guest areas. We encourage you to express yourself and celebrate your individuality.
We’re looking for an Assistant Front Office Manager who will embody our ‘Anything but Standard’ ethos! If you’re ready to join a team that’s all about creativity, inclusivity, and fun, we’d love to hear from you.
What You’ll Do- Team Leadership: Delegate tasks and guide your team to ensure our guests receive top-tier hospitality, from smooth check-ins and check-outs to handling queries and fulfilling unspoken wishes.
- Rota: Demonstrated experience in creating and managing rotas while optimizing labour efficiency.
- Guest Experience Maestro: Work closely with our Front of House Manager and Guest Relations Managers to address complaints, log issues, and take action to turn any hiccup into a positive experience.
- Detail Wizardry: Partner with Housekeeping to oversee all accommodation services, managing room allocations, VIPs, and special requests with precision and special attention to details.
You’re not just any team leader—you’re a natural star. Staying calm in challenging situations is your superpower. Flexibility is key as no two days are the same; you’ll need to adapt to busy days, maintenance issues, emergencies, or lending a hand wherever needed. Alongside leading your team, you’ll also handle staff scheduling and training with finesse.
This isn’t your standard Assistant Front Office Manager role. You’ll need:
- Energy and Passion: High stamina and a love for the fast-paced, high-energy hotel environment.
- Social Savvy: Be upbeat, friendly, and highly social.
- Confidence Under Pressure: Stay cool and composed, handling pressure like a pro.
- Team and Independence: Work equally well independently and as part of a wider management team.
At The Standard, London, we blend serious guest experience with a light-hearted attitude. Our 'Standard People' are vibrant, dynamic, and engaging. Here’s what we’re seeking in you:
- Experience: Several years in a Senior Front Office, Duty Manager, or Assistant Front Office Management role within the UK or International Hospitality industry.
- Proven Background: Strong experience in Front Desk/Office operations, ideally in a 'Lifestyle' or boutique hotel.
- Flexible Hours: Ability to work shifts, including evenings, nights, and weekends.
- Admin and Organization Skills: Exceptional attention to detail and team supervision skills.
- Language Skills: Fluency in English is a must; additional languages are a plus.
- Systems: Experience with Opera Cloud, Microsoft and NOR1.
We celebrate personality and diversity. If you think you have what it takes to be an Assistant Front Office Manager at The Standard, we’d love to hear from you!
Ready to bring your vibrant personality and exceptional skills to our team? Apply now and be a part of something extraordinary!
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates prior to commencing employment.
Benefits Include- Accommodation Service Charge & Commission incentive Schemes
- 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts
- Employee & Family Rates across all hotels
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
Assistant Front of House Manager employer: The Standard, London
Contact Detail:
The Standard, London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Assistant Front of House Manager
✨Tip Number 1
Get social! Reach out to the job poster directly on LinkedIn or through their company page. A friendly message can make you stand out and show your enthusiasm for the role.
✨Tip Number 2
Network like a pro! Attend industry events or local meet-ups related to hospitality. You never know who might be looking for someone just like you, and it’s a great way to get your name out there.
✨Tip Number 3
Show off your personality! When you get an interview, let your vibrant self shine through. The Standard is all about creativity and individuality, so don’t hold back!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, you’ll have access to all the latest opportunities at The Standard.
We think you need these skills to ace Assistant Front of House Manager
Some tips for your application 🫡
Show Your Personality: At The Standard, we love individuality! Make sure your application reflects your unique personality. Don’t be afraid to let your creativity shine through in your cover letter and CV.
Tailor Your Application: We want to see how you fit into our vibrant team. Tailor your application to highlight your experience in hospitality and how it aligns with our 'Anything but Standard' ethos. Specific examples will make you stand out!
Be Clear and Concise: Keep your application clear and to the point. We appreciate well-structured CVs and cover letters that are easy to read. Avoid jargon and focus on what makes you a great fit for the Assistant Front of House Manager role.
Apply Through Our Website: Ready to take the plunge? We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands and shows us you’re serious about joining our team!
How to prepare for a job interview at The Standard, London
✨Know the Culture
Before your interview, dive into The Standard's ethos and culture. Familiarise yourself with their 'Anything but Standard' approach and think about how your personality and experiences align with their vibrant, creative environment.
✨Showcase Your Leadership Skills
Prepare examples of how you've successfully led a team in high-pressure situations. Highlight your ability to delegate tasks effectively and maintain a positive atmosphere, as this role is all about delivering top-tier hospitality.
✨Be Ready for Scenario Questions
Expect questions that assess your problem-solving skills. Think of specific instances where you turned a guest complaint into a positive experience or managed a challenging rota situation. Use the STAR method (Situation, Task, Action, Result) to structure your answers.
✨Dress the Part
While The Standard encourages individuality, it's still important to present yourself professionally. Choose an outfit that reflects your personality but also shows you're serious about the role. A smart-casual look can strike the right balance.
