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- Tasks: Serve guests with a smile during night shifts, ensuring timely and efficient service.
- Company: Join The Standard, a vibrant hotel known for its unique atmosphere and engaging team.
- Benefits: Enjoy competitive pay, flexible shifts, meals on duty, and amazing discounts.
- Why this job: Be part of a dynamic team in a lively environment that values diversity and creativity.
- Qualifications: 2 years experience in room service, strong guest engagement skills, and a proactive attitude required.
- Other info: Open to diverse backgrounds; arts and entertainment experience welcomed!
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Night Room Service Waiter/Waitress · 12-hour shifts, 4 on 4 off (7.30pm–8am) · £15.05 – £15.82 per hour (incl. Tronc) plus Additional Tips & Company Benefits · Kings Cross
At the cultural heartbeat of The Standard are our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our bars, restaurants, event and guest spaces. We are now looking for a Night Room Service Waiter for our In Room Dining team who will embody our ‘Anything but Standard’ ethos.
Your role
Working under the pressure is not also a problem for you as you are more than capable of making sure all requests and orders get handled within a timely manner and can confidently carry out the standards of our guest experience.
Do you have what it takes to be a Night Room Service Waiter at The Standard
‘Standard People’ are at the heart of our brand; vivid, dynamic and engaging. You’ll therefore intrinsically understand the unique microcosm and the context of our venues and city you represent.
- 2 years prior experience as a Room Service Waiter with the ability to engage and connect with a wide range of guests from different backgrounds, ideally gained in a similar ‘Lifestyle’ boutique hotel, destination fine dining restaurant or perhaps even a well know quality chain
- Strong knowledge and expertise in guest experience
- Confident in restaurant operations and the order of service
- Professional, positive, and polite in all interactions with guests
- Highly social, motivated and pro-active; excellent with guests and building strong relationships with all departments
- Efficient at handling guest requests or complaints, and escalating when necessary
- Detail orientated and highly skilled at maintaining the cleanliness and organization of the in-room dining area/kitchen
- Effective at collaborating with kitchen, events, sales, and front office teams to carry out special requests and VIP services
- Strong knowledge in food safety and hygiene, as well as hotel standards, safety and security procedures
- Proactive attitude; clearing trays from guest rooms and hallways in a timely manner; refill and restock minibars as required; organise, clean, and prep in-room dining area for the next service
- Confident working independently and collaborating in a team
- A flexible approach to working hours with the ability to work shifts, including weekends
- Prior experience using POS is advantageous however full training will be given
- In addition to those with experience, we are actively seeking candidates with a diverse range of lifestyle skills and welcome applications from those in the arts, music and entertainment industries
We are defined by our richness of personality and diversity of background and lifestyle so if you think you have what it takes to be our Night Room Service Waiter, we’d love to hear from you.
Benefits Include
- Starting rate of £15.05 per hour, increasing to £15.82 per hour after probation
- 4 Nights working week, followed by 4 days off
- Meals on Duty
- Uniform Provided
- 28 Days Holiday rising to 33 days with service
- Pension Scheme
- Life Assurance (2 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Membership to Headspace Meditation app
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
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Night Room Service Waiter employer: The Standard Hotel
Contact Detail:
The Standard Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Night Room Service Waiter
✨Tip Number 1
Familiarise yourself with The Standard's ethos and culture. Understanding their 'Anything but Standard' approach will help you connect with the team and demonstrate your alignment with their values during any interactions.
✨Tip Number 2
Network within the hospitality industry, especially with those who have experience in lifestyle boutique hotels or fine dining. Building relationships can lead to valuable insights and potential referrals that may give you an edge in the application process.
✨Tip Number 3
Showcase your ability to handle guest requests efficiently by preparing examples from your past experiences. Be ready to discuss how you've managed high-pressure situations and maintained excellent service standards.
✨Tip Number 4
Highlight any unique skills or experiences from the arts, music, or entertainment industries that could set you apart. The Standard values diversity, so showcasing your background can make you a more appealing candidate.
We think you need these skills to ace Night Room Service Waiter
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of a Night Room Service Waiter. Familiarise yourself with the job description and think about how your experience aligns with their expectations.
Tailor Your CV: Highlight relevant experience in your CV, especially any previous roles in hospitality or customer service. Emphasise skills that match the job description, such as guest engagement, food safety knowledge, and teamwork.
Craft a Compelling Cover Letter: Write a cover letter that reflects your personality and enthusiasm for the role. Mention specific experiences that demonstrate your ability to handle guest requests and work under pressure, aligning with the 'Anything but Standard' ethos.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application shows attention to detail, which is crucial for the role.
How to prepare for a job interview at The Standard Hotel
✨Showcase Your Experience
Make sure to highlight your previous experience as a Room Service Waiter. Discuss specific situations where you successfully handled guest requests or complaints, demonstrating your ability to maintain high standards of guest experience.
✨Emphasise Your Social Skills
Since the role requires engaging with a diverse range of guests, be prepared to share examples of how you've built strong relationships in past roles. Show that you're not just polite but also genuinely interested in connecting with people.
✨Demonstrate Your Knowledge
Familiarise yourself with food safety and hygiene standards, as well as hotel operations. During the interview, confidently discuss these topics to show that you understand the importance of maintaining cleanliness and organisation in the in-room dining area.
✨Be Ready for Scenario Questions
Prepare for questions that may ask how you would handle specific situations, such as a guest complaint or a busy service period. Think through your responses in advance to demonstrate your proactive attitude and problem-solving skills.