Night Manager · £39,270 per year + Accommodation Service Charge · Full Time (including evenings and weekends) · 4 Nights on 4 Nights off shift rotation
Your Role
As our Night Manager, you will supervise a small overnight team who engage and look after our guests from late evening, throughout the night until breakfast the next morning.
Based at the front desk, you will be in charge of delegating tasks to the team, ensuring that we provide our guests with an unparalleled level of hospitality, from a seamless arrival and departure experience to extensive reception services, assisting them with their queries and unexpressed wishes.
In order to provide an exceptional service to our guests, you will report into our Front of House Manager and liaise with our Guest Experience and Duty Managers, ensuring that overnight complaints are handled effectively, glitches logged and appropriate service recovery is actioned. You’ll also maintain a meticulous eye for detail and partner with Housekeeping to oversee all accommodation services on the day, making sure room allocations, VIPs and guest arrivals are handled seamlessly. You’ll also be responsible for preparing a number of hotel reports for the next day, undertaking the hotel night audit and credit checks for in‑house guests’ bills.
As a natural team leader, remain calm during challenging situations whether it involves guest complaints, emergency situations, maintenance issues or anything unexpected. Nights are never the same and you will need to be flexible to adapt to changing situations whenever they arise.
This is not a ‘Standard’ Night Manager role; you will need to have serious stamina and passion, be highly social, upbeat and friendly, confident, handle pressure well, thrive in a high‑volume, high‑energy environment and be able to work independently and as part of a wider management team.
Do you have what it takes to be a Night Manager at The Standard, London?
You will need to be a confident, proactive self‑starter with a number of years’ experience in a Senior Front Office, Duty Manager or Night Management role, gained within the UK or international hospitality industry.
- A proven background within a busy Front Desk operation, ideally as a Night or Duty Manager, in a similar ‘Lifestyle’ or boutique hotel sector
- A night owl (happy to work between 8:00 pm and 8:00 am)
- A cool head, able to proactively handle any situation or emergency with ease
- Exceptional administration, accounting and organisation skills with great attention to detail and ability to supervise a team
- Fluency in English; speakers of other key international languages are welcome
- Experience using Opera PMS and Opera Cloud is preferred
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required prior to commencing employment.
Benefits Include
- Accommodation Service Charge & Commission incentive Schemes
- 28 days holiday, rising to 33 days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 × annual salary)
- Medical Assistance (including online GP and physio)
- Employee Assistance Programme with well‑being service
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Hyatt properties
- In‑house Experience Programme
- F & B discounts ranging from 25‑50%
- Recruitment referral bonus up to £1,000
- Tuition aid scheme & subsidised training
- Season ticket loan & Bike 2 Work scheme
- Social committee with regular monthly social activities
