Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead the front desk team, ensuring exceptional guest experiences and smooth operations.
- Company: The Standard is a vibrant hotel known for its cultural engagement and creative atmosphere.
- Benefits: Enjoy flexible hours, 28-33 days holiday, travel discounts, and F&B perks.
- Why this job: Join a dynamic team where individuality is celebrated and every day brings new excitement.
- Qualifications: Customer-facing experience in hospitality, strong organisational skills, and a positive attitude required.
- Other info: Full training provided; no lengthy CV needed to showcase your uniqueness!
The predicted salary is between 28800 - 43200 £ per year.
Social network you want to login/join with:
The Standard is one of the most culturally engaged hotels in the world. Hotels with real cultural life, an inclusive spirit and a true creative attitude. A destination layered with events and amusements that leaves you with an uplifted feeling…
At the cultural heartbeat of The Standard is our team who bring to life our spaces, engage with our guests and vibrate social energy, day and night across our numerous bars, restaurants, event spaces and guest areas. Our hotel is a destina-tion brimming with events and entertainment that leave you feeling uplifted and inspired. We’re on the lookout for unique individuals who bring a fresh perspective to our team (and no, we don’t need a 5-page CV to see how awesome you are).
We believe in letting you be you. We want you to express yourself and celebrate your individuality. Our team is a vibrant mix of personalities, backgrounds, and lifestyles. If you think you’ve got what it takes to be a Front Desk Shift Leader at The Standard, London, we’d love to hear from you!
At the heart of our hotels are of course of people who through their vibrancy and energy bring our properties to life. We are now seeking a team of diverse and dynamic individuals that will capture the very essence of the Standard London to join our team as Front Desk Shift Leader .
Your role
As a Front Desk Shift Leader , you\’ll join an extraordinary front office team dedicated to engaging with our guests from pre-arrival through to post-departure. Your mission: provide an unparalleled level of hospitality, from seamless arrivals and departures to extensive reception services. You\’ll assist guests with their queries and unexpressed wishes, creating an environment that delights, excites, and surprises them. In other words, you\’ll be a superstar, ensuring that their experience at The Standard in London is anything but standard!
You\’ll be the go-to person for information about hotel services and the vibrant city of London. So, being enthusiastic, upbeat, and friendly is a must! With this in mind you\’ll need to be confident, handle pressure well, thrive in a high-energy environment, and manage both detailed administrative tasks and guest interactions with ease.
Do You Have What It Takes to Be a Front Desk Shift Leader at The Standard?
In addition to this you will also need…
- Proven background in a customer-facing role, ideally in a \’lifestyle\’ or boutique hotel or similar hospitality venue.
- Flexibility with working hours, including shifts, evenings, nights, and weekends.
- Exceptional administrative and organizational skills with great attention to detail.
- Fluency in English is essential; additional languages are a plus.
- Experience with Opera Cloud is beneficial however full training will be given.
- Highly social, motivated, and proactive; professionalism and positivity in all interactions.
- Ability to multi-task and thrive in a high-volume, high-energy environment.
- The go-to person guests can count on when they have a complaint.
If you think you have what it takes to be a Front Desk Shift Leader at The Standard, we’d love to hear from you!
Benefits Include
- Accommodation Service Charge
- Prorata – 28 Days Holiday, rising to 33 Days with service
- Meals on Duty
- Pension Scheme
- Life Assurance (4 x Annual Salary)
- Medical Assistance (including online GP and Physio)
- Employee Assistance Programme with Well-being service
- Worldwide Travel Discounts via The Standard Advantage platform
- Employee & Family Rates across all Standard and Bunkhouse properties
- In-house Experience Programme
- F&B Discounts ranging from 25-50%
- Recruitment Referral Bonus up to £1,000
- Tuition Aid Scheme & subsidised training
- Season Ticket Loan & Bike 2 Work Scheme
- Social Committee with regular monthly social activities
#J-18808-Ljbffr
Front Office Shift Leader employer: The Standard Hotel
Contact Detail:
The Standard Hotel Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Front Office Shift Leader
✨Tip Number 1
Familiarise yourself with The Standard's unique culture and values. Engage with their social media platforms to understand their vibe and the type of experiences they offer. This will help you connect with the team during your interview.
✨Tip Number 2
Showcase your personality! The Standard values individuality, so be prepared to express what makes you unique. Think about how your background and experiences can contribute to their vibrant team.
✨Tip Number 3
Prepare to discuss your customer service experiences in detail. Highlight specific situations where you went above and beyond for guests, as this aligns with their mission of providing unparalleled hospitality.
✨Tip Number 4
Demonstrate your ability to thrive in high-energy environments. Share examples from past roles where you successfully managed multiple tasks under pressure, showcasing your organisational skills and positive attitude.
We think you need these skills to ace Front Office Shift Leader
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities of a Front Desk Shift Leader at The Standard. Highlight your customer service experience and ability to thrive in a high-energy environment.
Craft a Unique CV: Create a concise CV that showcases your relevant experience in customer-facing roles, particularly in lifestyle or boutique hotels. Focus on your achievements and how they align with the vibrant culture of The Standard.
Write a Personal Cover Letter: Your cover letter should reflect your personality and enthusiasm for the role. Share specific examples of how you've provided exceptional hospitality in the past and why you would be a great fit for The Standard's team.
Showcase Your Skills: In your application, emphasise your organisational skills, attention to detail, and ability to handle pressure. Mention any experience with Opera Cloud or similar systems, as well as your language skills if applicable.
How to prepare for a job interview at The Standard Hotel
✨Show Your Enthusiasm
As a Front Desk Shift Leader, your energy and enthusiasm are key. Make sure to express your passion for hospitality and engaging with guests during the interview. Share examples of how you've created memorable experiences in previous roles.
✨Demonstrate Your Multi-tasking Skills
This role requires juggling various tasks while maintaining a high level of service. Prepare to discuss specific instances where you successfully managed multiple responsibilities, especially in high-pressure situations.
✨Highlight Your Customer Service Experience
Since the position is customer-facing, be ready to talk about your background in hospitality. Focus on your experience in lifestyle or boutique hotels, and share stories that showcase your ability to handle guest queries and complaints effectively.
✨Be Yourself
The Standard values individuality, so don’t hesitate to let your personality shine through. Be authentic in your responses and show how your unique perspective can contribute to the vibrant culture of the hotel.