At a Glance
- Tasks: Lead a passionate team to deliver exceptional dining experiences in a Michelin-starred restaurant.
- Company: Join the renowned MICHAEL CAINES at The Stafford, celebrated for its seasonal British cuisine.
- Benefits: Enjoy competitive salary, service charge, staff meals, and career development opportunities.
- Other info: Supportive work culture with opportunities for growth in a Michelin-starred setting.
- Why this job: Be part of a dedicated team in a high-level dining environment with a focus on excellence.
- Qualifications: Experience in fine dining, strong leadership skills, and a passion for hospitality.
The predicted salary is between 30000 - 40000 £ per year.
Following the award of our Michelin Star, MICHAEL CAINES at The Stafford is looking for a passionate and experienced Head Waiter / Supervisor to join our front-of-house team. Located in the heart of St James’s, our restaurant celebrates seasonal British cuisine with modern elegance, led by renowned chef Michael Caines. Guided by his philosophy “No Reason, Just Passion,” our team is driven by a deep love for hospitality, attention to detail, and the pursuit of excellence in every aspect of service. This is an exciting opportunity for a hospitality professional who thrives in a high-level dining environment and is passionate about delivering exceptional guest experiences while supporting and guiding a team.
The Role
As Head Waiter / Supervisor, you will support the management team in delivering seamless service and maintaining the highest standards on the restaurant floor. You will lead by example, ensuring that every guest receives attentive, knowledgeable, and memorable service. You will play an important role in coordinating service, mentoring the team, and ensuring smooth communication between front-of-house and kitchen.
Key Responsibilities
- Supporting the Restaurant Manager and Assistant Restaurant Manager during service
- Leading and coordinating sections to ensure smooth and efficient service flow
- Ensuring guests receive attentive, knowledgeable, and personalised service
- Supervising and mentoring Chef de Rang, Commis de Rang, and runners
- Assisting with team briefings and maintaining service standards throughout the shift
- Maintaining strong communication between front-of-house and kitchen teams
- Handling guest feedback and resolving issues in a professional and calm manner
- Supporting training and development of junior team members
- Ensuring compliance with restaurant standards, hygiene, and service procedures
We Are Looking For Someone Who
- Has strong experience in a quality or fine-dining restaurant environment, ideally within restaurants with AA 3 Rosette and/or Michelin recognised
- Demonstrates leadership and the ability to motivate a team and work with them to deliver exceptional guest memories
- Has a true passion and love for hospitality
- Maintains excellent attention to detail and professionalism
- Communicates confidently with both guests and team members
- Is motivated to grow within a Michelin-starred restaurant
What We Offer
- Competitive salary plus service charge
- Staff meals on duty
- Training and career development opportunities
- The opportunity to work in a Michelin-starred restaurant alongside a passionate and dedicated team
- A supportive and professional working environment within The Stafford Collection
If you are passionate about hospitality and would like to be part of the journey at MICHAEL CAINES at The Stafford, we would love to hear from you. Apply now and become part of our Michelin-starred team — where we believe in “No Reason, Just Passion.”
Restaurant Supervisor employer: The Stafford London
The Stafford London is an exceptional employer, offering a vibrant work culture steeped in English character and excellence, as evidenced by its 5 AA Red Stars. Located in the heart of Mayfair, employees enjoy proximity to iconic attractions and a range of benefits including competitive salaries, staff discounts, and comprehensive training opportunities, making it an ideal place for those passionate about delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Restaurant Supervisor
✨Tip Number 1
Get to know the restaurant vibe! Before you apply, pop in for a meal or a drink. This way, you can soak up the atmosphere and get a feel for the team dynamics. Plus, it gives you a chance to chat with staff and show your genuine interest.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing a role. A personal recommendation can go a long way in the hospitality industry.
✨Tip Number 3
Show off your passion during interviews! When you get that chance to chat with the hiring team, let your love for hospitality shine through. Share stories of memorable guest experiences you've created or how you've gone above and beyond in previous roles.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you note expressing your appreciation for the opportunity. It shows professionalism and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Restaurant Supervisor
Some tips for your application 🫡
Show Your Passion:When writing your application, let your love for hospitality shine through. Share specific experiences that highlight your passion for delivering exceptional guest experiences, just like we do at MICHAEL CAINES.
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role of Head Waiter / Supervisor. Highlight your leadership abilities and any fine-dining experience to catch our eye!
Be Personable:In your cover letter, don’t be afraid to show a bit of personality! We want to know who you are beyond your qualifications. A friendly tone can make a big difference in how we perceive your application.
Apply Through Our Website:For the best chance of joining our Michelin-starred team, apply directly through our website. It’s the easiest way for us to receive your application and get to know you better!
How to prepare for a job interview at The Stafford London
✨Know the Menu Inside Out
Before your interview, make sure you’re familiar with the restaurant's menu and the philosophy behind it. Understanding the seasonal British cuisine and being able to discuss specific dishes will show your passion for the role and impress the interviewers.
✨Showcase Your Leadership Skills
As a Head Waiter/Supervisor, demonstrating your leadership abilities is crucial. Prepare examples from your past experiences where you successfully led a team or resolved conflicts. This will highlight your capability to motivate others and maintain high service standards.
✨Practice Handling Guest Feedback
Think about how you would handle various guest feedback scenarios. Be ready to discuss how you would address complaints or issues calmly and professionally. This shows that you can maintain composure under pressure and prioritise guest satisfaction.
✨Emphasise Your Passion for Hospitality
During the interview, let your enthusiasm for the hospitality industry shine through. Share personal stories that reflect your love for providing exceptional service and creating memorable experiences for guests. This aligns perfectly with the restaurant's philosophy of 'No Reason, Just Passion.'
