At a Glance
- Tasks: Supervise housekeeping operations and ensure top-notch cleanliness in a luxury hotel.
- Company: Join The Stafford London, a historic five-star hotel in the heart of the city.
- Benefits: Enjoy discounts, free meals, training opportunities, and a supportive work environment.
- Other info: Great career growth and recognition for your hard work.
- Why this job: Be part of a team that delivers exceptional guest experiences in a prestigious setting.
- Qualifications: 2 years in housekeeping with 1 year in a supervisory role required.
The predicted salary is between 22680 - 27720 £ per year.
Job description
- Housekeeping Floor Supervisor at 5* Hotel
- *** Package from £30680 with salary and service***
Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury.
The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.
When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide.
If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.
The Role: Housekeeping Floor Supervisor
The Floor Supervisor will be responsible for maintaining guestrooms, working areas, and keeping the hotel premises in general in clean and tidy as well as coordinating the daily housekeeping operations.
The Floor Supervisor will also be responsible for supervising room attendants, housekeeping porters and linen room staff to deliver an excellent guest satisfaction and experience.
Floor Supervisor Duties
- To ensure standards of cleanliness, hygiene and tidiness in all bedrooms /corridors/function rooms /public areas are maintained.
- Responsible for smooth operation of floors assigned.
- Supervise room attendants.
- Ensuring of upkeep of vacant rooms.
- Organise and facilitates the room making process.
- Resolving any guest problems or complaints when possible and ensure management are kept informed.
- Check and report any maintenance issue to ensure quality standards and guest satisfaction.
- Manage guest requests and communicating them to the relevant team members.
- Carry out lost and found procedure.
- To liaise with reception on a daily basis.
Skills, competencies, and qualities we admire
- Ability to work on own initiative.
- Ability to work under pressure and resolve problems.
- Excellent attention to details.
- Ability to motivate a team.
- Good organisational skills.
- Good spoken and written English.
- Basic knowledge of Opera system.
- Eager to learn & open to training and development
- A positive attitude
- Hardworking
- Forward-thinking
- Ambitious
- Strives to deliver excellent service
- Great with people
- Team players
Experience
Minimum of 2 years in a housekeeping role with at least 1 years in a supervisory position.
Why join the team at The Stafford London?
Here at The Stafford London we pride ourselves on delivering an exceptional guest experience, and we know that at the core of these experiences are the team members who make it happen.
This is why we strongly believe in investing in our people.
- 50% discount off Food & Beverage
- Generous discounts in-house
- Complimentary dinner for 2 at The Game Bird upon completion of Probationary Period
- Free membership to Perkbox, offering tonnes of discounts on travel, food & drinks, gym memberships, insurance, health care schemes, cinema tickets and much more!
- Free meals on shift
- Ride to Work Scheme
- Interest Free Season Ticket Loan
- Pension Scheme
- Development & training opportunities
Reward & Recognition Programme with competitive & cash prizes - Job Types: Full-time, Contract
Housekeeping Supervisor in London employer: The Stafford London
The Stafford London is an exceptional employer, offering a vibrant work culture steeped in English character and excellence, as evidenced by its 5 AA Red Stars. Located in the heart of Mayfair, employees enjoy proximity to iconic attractions and a range of benefits including competitive salaries, staff discounts, and comprehensive training opportunities, making it an ideal place for those passionate about delivering outstanding hospitality.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Stafford London. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Stafford London
Don't be shy about reaching out to The Stafford London directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Housekeeping Supervisor in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Stafford London and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Stafford London
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
