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- Tasks: Deliver exceptional guest experiences and provide top-notch food and drink service.
- Company: The Stafford London, a historic five-star hotel in the heart of St James’s.
- Benefits: Gain industry-recognised skills and work in a vibrant, luxury environment.
- Why this job: Join a passionate team and enhance your hospitality skills in a prestigious setting.
- Qualifications: A love for guest service and eagerness to learn and develop.
- Other info: Opportunities for training and growth in a dynamic, supportive atmosphere.
The predicted salary is between 24000 - 36000 £ per year.
Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking. When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.
About the Role: We are seeking a charming, energetic, guest orientated individual who is passionate about delivering excellent guest experiences by being intuitive and proactive about our guests’ needs.
Duties:
- Providing an excellent guest service experience
- Food and Drinks service
- Assessing a customer’s needs and making appropriate recommendations
- Assisting the team to ensure an efficient service is provided to our guests
- Being an excellent communicator and take a hands-on approach to your role
- A real passion for food, wine, and spirits - enabling you to up sell and promote the items by your personal knowledge from the menu
- Keep a cool head under pressure
- Be keen to attend training sessions provided by management to develop their skills
- Set up and pack down of the bar & terrace
Qualities we admire:
- A passion for 5* guest service
- Eager to learn & open to training and development
- A positive attitude
- Forward-thinking
- Strives to deliver excellent service
- Great with people
Sound like you? Simply apply, and we will contact you!
In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.
Host/ess in London employer: The Stafford London
Contact Detail:
The Stafford London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Host/ess in London
✨Tip Number 1
Get to know the venue! Before your interview, take a stroll around The Stafford London and soak in the atmosphere. This will not only help you feel more comfortable but also give you some great talking points about why you want to work there.
✨Tip Number 2
Show off your passion for hospitality! During your chat, share personal stories or experiences that highlight your love for guest service. We want to see that spark in you, so let it shine!
✨Tip Number 3
Be prepared to demonstrate your communication skills. Think of examples where you've successfully interacted with guests or handled tricky situations. We’re all about that first-class service, so show us you can keep a cool head under pressure!
✨Tip Number 4
Don’t forget to ask questions! Show us you’re eager to learn by asking about training opportunities or how we maintain our high standards. It’ll show you’re genuinely interested in growing with us at The Stafford London.
We think you need these skills to ace Host/ess in London
Some tips for your application 🫡
Show Your Passion for Hospitality: When writing your application, let your love for hospitality shine through! Share experiences that highlight your enthusiasm for providing excellent guest service and how you go the extra mile to make guests feel special.
Be Specific About Your Skills: We want to know what makes you a great fit for the role. Mention specific skills like your knowledge of food and drinks, communication abilities, and any experience in fast-paced environments. This helps us see how you can contribute to our team!
Keep It Professional Yet Personal: While we love a friendly tone, remember to keep it professional. Use clear language and avoid slang. A personal touch is great, but make sure your application reflects the high standards of The Stafford London.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at The Stafford London!
How to prepare for a job interview at The Stafford London
✨Know Your Venue
Before the interview, take some time to research The Stafford London. Familiarise yourself with its history, the American Bar, and The Game Bird. This knowledge will not only impress your interviewers but also show your genuine interest in the role and the establishment.
✨Showcase Your Passion for Hospitality
During the interview, express your enthusiasm for delivering exceptional guest experiences. Share specific examples from your past roles where you went above and beyond for guests. This will demonstrate that you have the right attitude and passion for 5-star service.
✨Prepare for Scenario Questions
Expect questions that assess how you would handle various guest situations. Think about times when you had to remain calm under pressure or make quick decisions. Practising these scenarios will help you articulate your thought process and problem-solving skills effectively.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about training opportunities, team dynamics, or what a typical day looks like. This shows your eagerness to learn and engage with the team, which is exactly what they’re looking for.
