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- Tasks: Supervise housekeeping operations and ensure top-notch cleanliness in a luxury hotel.
- Company: Join The Stafford London, a historic five-star hotel in the heart of the city.
- Benefits: Enjoy discounts, free meals, and training opportunities to grow your career.
- Other info: Dynamic work environment with a focus on team development and recognition.
- Why this job: Be part of a team that delivers exceptional guest experiences in a prestigious setting.
- Qualifications: 2 years in housekeeping with 1 year in a supervisory role required.
The predicted salary is between 30680 - 30680 £ per year.
Tucked away in the heart of historic St James’s, and just minutes from London’s iconic landmarks and vibrant West End, The Stafford London is the epitome of traditional British luxury. The Stafford London is home to the renowned American Bar, a London institution, and The Game Bird, a restaurant which celebrates contemporary British cooking.
When you work for us not only will you be working for one of London’s most historic five-star hotels but you will also be working for a Company where the skills and knowledge you gain here will be recognised in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.
The Role: Housekeeping Floor Supervisor
The Floor Supervisor will be responsible for maintaining guestrooms, working areas, and keeping the hotel premises in general clean and tidy as well as coordinating the daily housekeeping operations. The Floor Supervisor will also be responsible for supervising room attendants, housekeeping porters and linen room staff to deliver excellent guest satisfaction and experience.
Floor Supervisor Duties:
- To ensure standards of cleanliness, hygiene and tidiness in all bedrooms, corridors, function rooms, and public areas are maintained.
- Responsible for smooth operation of floors assigned.
- Supervise room attendants.
- Ensuring upkeep of vacant rooms.
- Organise and facilitate the room making process.
- Resolving any guest problems or complaints when possible and ensure management are kept informed.
- Check and report any maintenance issues to ensure quality standards and guest satisfaction.
- Manage guest requests and communicate them to the relevant team members.
- Carry out lost and found procedure.
- To liaise with reception on a daily basis.
Skills, competencies, and qualities we admire:
- Ability to work on own initiative.
- Ability to work under pressure and resolve problems.
- Excellent attention to detail.
- Ability to motivate a team.
- Good organisational skills.
- Good spoken and written English.
- Basic knowledge of Opera system.
- Eager to learn and open to training and development.
- A positive attitude.
- Hardworking.
- Forward-thinking.
- Ambitious.
- Strives to deliver excellent service.
- Great with people.
- Team player.
Experience: Minimum of 2 years in a housekeeping role with at least 1 year in a supervisory position.
Why join the team at The Stafford London?
Here at The Stafford London we pride ourselves on delivering an exceptional guest experience, and we know that at the core of these experiences are the team members who make it happen. This is why we strongly believe in investing in our people.
- 50% discount off Food & Beverage.
- Generous discounts in-house.
- Complimentary dinner for 2 at The Game Bird upon completion of Probationary Period.
- Free membership to Perkbox, offering tonnes of discounts on travel, food & drinks, gym memberships, insurance, health care schemes, cinema tickets and much more!
- Free meals on shift.
- Ride to Work Scheme.
- Interest Free Season Ticket Loan.
- Pension Scheme.
- Development & training opportunities.
- Reward & Recognition Programme with competitive & cash prizes.
Job Types: Full-time, Contract
Housekeeping Supervisor employer: The Stafford London
Contact Detail:
The Stafford London Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at The Stafford London or similar establishments. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching the hotel’s values and recent news. Show us that you’re not just another candidate but someone who genuinely cares about delivering exceptional service and understands what makes The Stafford London special.
✨Tip Number 3
Practice your responses to common interview questions, especially those related to teamwork and problem-solving. We want to see how you handle pressure and motivate others, so be ready to share specific examples from your past experiences.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re serious about joining our team at The Stafford London.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your housekeeping experience, especially any supervisory roles, to show us you’re the right fit for the Housekeeping Supervisor position.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your passion for hospitality and detail how your previous experiences align with our values at The Stafford London. We love seeing genuine enthusiasm!
Showcase Your Attention to Detail: As a Housekeeping Supervisor, attention to detail is key. In your application, mention specific examples of how you've maintained high standards in cleanliness and guest satisfaction in your past roles. We want to see that you care about the little things!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Stafford London
✨Know Your Stuff
Before the interview, make sure you’re familiar with the hotel’s history and its values. Research The Stafford London and understand what makes it a five-star establishment. This will help you demonstrate your passion for hospitality and show that you’re genuinely interested in being part of their team.
✨Showcase Your Leadership Skills
As a Housekeeping Supervisor, you’ll need to motivate and manage a team. Prepare examples from your past experience where you successfully led a team or resolved conflicts. Highlight your ability to work under pressure and how you’ve maintained high standards of cleanliness and guest satisfaction.
✨Attention to Detail is Key
During the interview, be ready to discuss how you ensure attention to detail in your work. You might want to share specific instances where your keen eye for detail made a difference in guest experiences or operational efficiency. This will resonate well with the role’s requirements.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how they measure guest satisfaction. This shows your enthusiasm for the role and helps you gauge if the hotel is the right fit for you.