At a Glance
- Tasks: Supervise housekeeping operations and ensure top-notch cleanliness in a luxury hotel.
- Company: Join The Stafford London, a historic five-star hotel in the heart of St James’s.
- Benefits: Enjoy discounts on food, free meals, and perks like gym memberships and cinema tickets.
- Other info: Opportunities for development and recognition in a supportive team atmosphere.
- Why this job: Be part of a prestigious team and elevate your hospitality career in a vibrant environment.
- Qualifications: 2 years in housekeeping with 1 year in a supervisory role; great attention to detail.
The predicted salary is between 30680 - 30680 £ per year.
The Stafford London is tucked away in the heart of historic St James’s, just minutes from London’s iconic landmarks and the vibrant West End. The Stafford London is home to the renowned American Bar and The Game Bird, a restaurant which celebrates contemporary British cooking. When you work for us you will be part of one of London’s most historic five-star hotels and a Company where the skills and knowledge you gain will be recognised in the industry worldwide. If you have a passion for hospitality, the drive to deliver only the best results, a keen eye for detail and first class service skills then this may be the place for you.
The Floor Supervisor will be responsible for maintaining guestrooms, working areas, and keeping the hotel premises clean and tidy, as well as coordinating daily housekeeping operations. The Floor Supervisor will also supervise room attendants, housekeeping porters and linen room staff to deliver an excellent guest satisfaction and experience.
Floor Supervisor Duties- To ensure standards of cleanliness, hygiene and tidiness in all bedrooms / corridors / function rooms / public areas are maintained.
- Responsible for smooth operation of floors assigned.
- Supervise room attendants.
- Ensuring of upkeep of vacant rooms.
- Organise and facilitate the room making process.
- Resolving any guest problems or complaints when possible and ensure management are kept informed.
- Check and report any maintenance issue to ensure quality standards and guest satisfaction.
- Manage guest requests and communicate them to the relevant team members.
- Carry out lost and found procedure.
- To liaise with reception on a daily basis.
- Ability to work on own initiative.
- Ability to work under pressure and resolve problems.
- Excellent attention to details.
- Ability to motivate a team.
- Good organisational skills.
- Good spoken and written English.
- Basic knowledge of Opera system.
- Eager to learn & open to training and development.
- A positive attitude.
- Hardworking.
- Forward-thinking.
- Ambitious.
- Strives to deliver excellent service.
- Great with people.
- Team players.
Minimum of 2 years in a housekeeping role with at least 1 year in a supervisory position.
Benefits- 50% discount off Food & Beverage.
- Generous discounts in-house.
- Complimentary dinner for 2 at The Game Bird upon completion of Probationary Period.
- Free membership to Perkbox, offering discounts on travel, food & drinks, gym memberships, insurance, health care schemes, cinema tickets and more.
- Free meals on shift.
- Ride to Work Scheme.
- Interest Free Season Ticket Loan.
- Pension Scheme.
- Development & training opportunities.
- Reward & Recognition Programme with competitive & cash prizes.
Job Types: Full-time, Contract
Housekeeping Supervisor employer: The Stafford London
The Stafford London is an exceptional employer, offering a vibrant work culture within one of London's most historic five-star hotels. With competitive salaries starting from £30,680, generous benefits including discounts on food and beverages, and a commitment to employee development through training opportunities, we ensure that our team members thrive in their roles. Join us in the heart of St James’s, where your passion for hospitality will be recognised and rewarded in an environment that values excellence and teamwork.
StudySmarter Expert Advice🤫
We think this is how you could land Housekeeping Supervisor
✨Tip Number 1
Network like a pro! Reach out to your connections in the hospitality industry, especially those who have worked at five-star hotels. They might have insider info on openings or even put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at job fairs or informal meet-ups, be ready to discuss your experience and how you can bring value to their team. Confidence is key!
✨Tip Number 3
Don’t just apply anywhere; focus on places that excite you! Check out our website for openings at The Stafford London and tailor your approach to show why you’re a perfect fit for their unique environment.
✨Tip Number 4
Follow up after interviews! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Housekeeping Supervisor
Some tips for your application 🫡
Show Your Passion for Hospitality:When writing your application, let your love for hospitality shine through! Share experiences that highlight your dedication to providing excellent service and how you’ve gone the extra mile for guests in the past.
Highlight Your Supervisory Skills:As a Housekeeping Supervisor, you'll be leading a team. Make sure to mention any previous supervisory roles you've had, and give examples of how you motivated your team or resolved conflicts. We want to see your leadership skills in action!
Be Detail-Oriented:Attention to detail is key in housekeeping. Use your application to demonstrate how you ensure cleanliness and organisation in your work. Mention specific standards you uphold and how you maintain them consistently.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success! It’s the easiest way for us to receive your application and get to know you better. Don’t miss out on this opportunity!
How to prepare for a job interview at The Stafford London
✨Know the Hotel Inside Out
Before your interview, take some time to research The Stafford London. Familiarise yourself with its history, services, and unique offerings. This will not only show your genuine interest but also help you tailor your answers to align with the hotel's values and standards.
✨Showcase Your Supervisory Skills
As a Housekeeping Supervisor, you'll need to demonstrate your leadership abilities. Prepare examples from your past experience where you've successfully managed a team, resolved conflicts, or improved processes. Highlighting these skills will reassure them that you're ready for the role.
✨Emphasise Attention to Detail
In housekeeping, attention to detail is crucial. Be ready to discuss how you ensure cleanliness and organisation in your previous roles. You might even want to mention specific cleaning protocols or systems you've implemented to maintain high standards.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills, especially regarding guest complaints or operational challenges. Think of scenarios where you've had to think on your feet and how you handled them. This will showcase your ability to work under pressure and resolve issues effectively.
