Care Navigator/Receptionist in Doncaster

We are looking for a care navigator/receptionist with experience in a similar role.

The ideal candidate would be a proactive individualwho can use their initiative. They will have excellent interpersonal skills andenjoy working with patients. We need a team player and someone who can beflexible in times of sickness and holidays.

The successful applicant must be IT literate and bewilling to undertake relevant training in order to improve their skills.

Duties will include assisting and directing patientsin accessing the appropriate service, receiving and processing telephonerequests for appointments, visits and prescriptions and administrative duties relating to the role.

Main duties of the job

Main Duties of the Job

The duties and responsibilities to beundertaken by members of care navigation team may include any or all of the itemsin the following list. Duties may bevaried from time to time under the direction of the senior receptionist/practicemanager, dependent on current and evolving practice workload and staffinglevels.

Please see the jobdescription for a comprehensive overview of what tasks the job entails

About us

At St Vincent Practice, we aim to treat all ourpatients promptly, courteously and in complete confidence. Our teamincludes four GP partners, One Salaried GP, two Advanced Nurse Practitioners. A team of Practice Nurses and Healthcare Assistants. A Receptionist team and Admin/Secretarial team. We offer a full general practice service and run specialist clinicsfor children, diabetes, heart disease, COPD and asthma sufferers and forpatients needing minor surgery.

The Ethos of St Vincent Practice is TraditionalPractice Modern Medicine

Job Responsibilities Please refer to the full jobdescription attached.

Qualifications. Please refer to the person specification.

Disclosureand Barring Service Check -This post is subject to the Rehabilitation ofOffenders Act (Exceptions Order) 1975 and as such it will be necessary for asubmission for Disclosure to be made to the Disclosure and Barring Service(formerly known as CRB) to check for any previous criminal convictions.

Job responsibilities

TheSaint Vincent Practice

Saint Vincent Medical Centre

Doncaster

DN1 2ET

Tel 01302 361318

Fax 01302 366876

JOB TITLE: RECEPTIONIST

REPORTS TO: RECEPTIONSUPERVISOR/PRACTICE MANAGER

Job summary:

Thepurpose of the role is to:

Offergeneral assistance to the practice team and project a positive and friendlyimage to patients and other visitors, either in person or via the telephone

Receive,assist and direct patients in accessing the appropriate service or healthcareprofessional in a courteous, efficient and effective way

Facilitateeffective communication between patients, members of the practice team,secondary care and other associated healthcare agencies

Job responsibilities:

Duties andresponsibilities:

Theduties and responsibilities to be undertaken by members of receptionist teammay include any or all of the items in the following list. Duties may be varied from time to time underthe direction of the senior receptionist/practice manager, dependent on currentand evolving practice workload and staffing levels:

• Processingpersonal and telephone requests for appointments, visits and telephoneconsultations, and ensuring callers are directed to the appropriatehealthcare professional
• Processingand distributing incoming (and outgoing) mail
• Takingmessages and passing on information
• Filingand retrieving paperwork
• Initiatingcontact with and responding to requests from patients, other team memberand associated healthcare agencies and providers
• Ensure an effectiveand efficient reception service is provided to patients and any othervisitors to the practice
• Deal with allgeneral enquiries, explain procedures and make new and follow-upappointments.
• Using your ownjudgment and communication skills, ensure that patients with no priorappointment but who need urgent consultation are seen in a logical andnon-disruptive manner.
• Explain practicearrangements and formal requirements to new patients and those seekingtemporary cover, and ensure procedures are completed.
• Receive andmake telephone calls as required.Divert calls and take messages, ensuring accuracy of detail andprompt appropriate delivery.
• Enter requestsfor home visits, ensuring to carefully record all relevant details and referringto duty doctor where necessary.
• Action repeatprescription requests and ensure that they are ready for collection by thepatient within 72 hours.
• Advisepatients of relevant charges for private (non General Medical Services)services, accept payment and issue receipts for same.

oOpenup premises at the start of the day when first to arrive, de-activate alarm andmake all necessary preparations to receive patients.

oWhenlast to leave at the end of the day, ensure that the building is totallysecured, internal lights are off and the alarm activated.

Confidentiality:

• In the courseof seeking treatment, patients entrust us with, or allow us to gather,sensitive information in relation to their health and other matters. They do so in confidence and have theright to expect that staff will respect their privacy and actappropriately
• In theperformance of the duties outlined in this job description, thepost-holder may have access to confidential information relating topatients and their carers, practice staff and other healthcareworkers. They may also have accessto information relating to the practice as a business organisation.All such information from any source is to be regarded as strictlyconfidential
• Informationrelating to patients, carers, colleagues, other healthcare workers or thebusiness of the practice may only be divulged to authorised persons inaccordance with the practice policies and procedures relating toconfidentiality and the protection of personal and sensitive data

Health & safety:

Thepost-holder will assist in promoting and maintaining their own and othershealth, safety and security as defined in the practice health & safetypolicy, the practice health & safety manual, and the practice infection controlpolicy and published procedures. This will include:

• Using personalsecurity systems within the workplace according to practice guidelines
• Identifyingthe risks involved in work activities and undertaking such activities in away that manages those risks
• Makingeffective use of training to update knowledge and skills
• Usingappropriate infection control procedures, maintaining work areas in a tidyand safe way and free from hazards
• Activelyreporting of health and safety hazards and infection hazards immediatelywhen recognised
• Keeping ownwork areas and general / patient areas generally clean, assisting in themaintenance of general standards of cleanliness consistent with the scopeof the job holders role
• Undertakingperiodic infection control training (minimum annually)
• Reporting potentialrisks identified
• Demonstratedue regard for safeguarding and promoting the welfare of children.

Equality and diversity:

Thepost-holder will support the equality, diversity and rights of patients, carersand colleagues, to include:

• Acting in a waythat recognises the importance of peoples rights, interpreting them in away that is consistent with practice procedures and policies, and currentlegislation
• Respecting theprivacy, dignity, needs and beliefs of patients, carers and colleagues
• Behaving in amanner that is welcoming to and of the individual, is non-judgmental andrespects their circumstances, feelings priorities and rights.

Thepost-holder will participate in any training programme implemented by the practiceas part of this employment, such training to include:

• Participationin an annual individual performance review, including takingresponsibility for maintaining a record of own personal and/orprofessional development
• Takingresponsibility for own development, learning and performance anddemonstrating skills and activities to others who are undertaking similarwork

Quality:

Thepost-holder will strive to maintain quality within the practice, and will:

• Alert otherteam members to issues of quality and risk
• Assess ownperformance and take accountability for own actions, either directly orunder supervision
• Contribute tothe effectiveness of the team by reflecting on own and team activities andmaking suggestions on ways to improve and enhance the teams performance
• Workeffectively with individuals in other agencies to meet patients needs
• Effectivelymanage own time, workload and resources

Communication:

The post-holdershould recognise the importance of effective communication within the team andwill strive to:

• Communicateeffectively with other team members
• Communicateeffectively with patients and carers
• Recognisepeoples needs for alternative methods of communication and respondaccordingly

Contribution to the implementation of services:

Thepost-holder will:

• Apply practicepolicies, standards and guidance
• Discuss withother members of the team how the policies, standards and guidelines willaffect own work
• Participate inaudit where appropriate

Person Specification

Qualifications

• Qualifications
• GCSE in English C or above
• Use of Microsoft office
• A demonstrable commitment to professional development
• Experience
• Experience of working in a GP practice is desirable but not essential as full training will be given
• Experience of Systmone Clinical system or other would be of benefit, but not essential as full training will be given
• Experience of dealing with the public/patients
• Experience of Microsoft Office Software
• Knowledge/skills
• Excellent keyboard and computer skills
• Qualities/Attributes
• An understanding, acceptance and adherence to the need for strict confidentiality
• Ability to work as part of a team
• Ability to use own judgement, resourcefulness and common sense
• Able to work under pressure and in a changing environment
• Able to use own initiative
• Other
• Flexibility of working hours/able to work at the desired times
• Experience of Primary Care

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.