- Lead the daily operation of Muffin Break, delivering excellent customer service while maintaining high standards of food quality, cleanliness and presentation.
- Oversee daily opening and closing, staff rotas, stock ordering, cost control and health and safety compliance, while recruiting, training and motivating a friendly, efficient team.
- Working closely with the kitchen team, will ensure smooth service, effective communication and consistent operational standards.
- Set the standard for customer service, coffee and drinks preparation, and the presentation of our food and beverages.
- Monitor sales, labour and stock levels, minimise waste and identify opportunities to improve performance.
- Create a welcoming café environment where customers enjoy great food and service, and the team feels supported and motivated.
Skills Required
- Experience managing a cafe or similar food and beverage business.
- Strong barista skills and a hands-on approach to daily service.
- Confident using EPOS systems, cashless payments and management software.
- Proactive, organised and able to take initiative.
- Excellent communication and people skills, with the ability to lead and motivate a team.
- Good knowledge of food safety, allergen management and stock control.
- Strong awareness of sales, labour costs and day-to-day operational efficiency.
Experience
Full responsibility Cafe Manager experience required
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