At a Glance
- Tasks: Manage customer queries via email and phone for The Spectator and other brands.
- Company: Join Old Queen Street Media, a dynamic and engaging workplace.
- Benefits: Enjoy a hybrid working pattern, pension scheme, and generous staff discounts.
- Other info: A fantastic opportunity to grow in a supportive environment.
- Why this job: Perfect for recent graduates looking to kickstart their career in customer service.
- Qualifications: Customer service experience or recent graduate status preferred.
The predicted salary is between 25000 - 32000 £ per year.
The Spectator is excited to offer a Customer Service Assistant position at Old Queen Street Media. You will be responsible for managing customer queries through various channels, primarily email and phone, for The Spectator and other brands.
This role suits a recent graduate or someone with customer service experience. The position offers a hybrid working pattern and includes benefits like a pension scheme and generous staff discounts.
Hybrid Customer Service & Subscriptions Associate employer: The Spectator
The Spectator is an excellent employer, offering a dynamic work environment where you can thrive in a hybrid role that balances remote and in-office work. With a strong focus on employee well-being, we provide a comprehensive benefits package including a pension scheme and generous staff discounts, alongside opportunities for professional growth and development within our vibrant media landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Hybrid Customer Service & Subscriptions Associate
✨Tip Number 1
Make sure to research The Spectator and its brands before your interview. Knowing their values and recent news will help you stand out and show that you're genuinely interested in the role.
✨Tip Number 2
Practice common customer service scenarios. Think about how you'd handle tricky situations or difficult customers, as this will prepare you for questions during the interview.
✨Tip Number 3
Don’t forget to showcase your communication skills! Whether it’s through a mock interview or during the actual interview, being clear and confident will make a great impression.
✨Tip Number 4
Apply through our website for the best chance of landing the job. We love seeing applications directly from candidates who are eager to join us!
We think you need these skills to ace Hybrid Customer Service & Subscriptions Associate
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant customer service experience and skills. We want to see how you can bring value to our team, so don’t be shy about showcasing your achievements!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about the role and how your background makes you a perfect fit for us at The Spectator.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially in a customer service role!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the position without any hiccups!
How to prepare for a job interview at The Spectator
✨Know the Company Inside Out
Before your interview, take some time to research The Spectator and Old Queen Street Media. Understand their values, mission, and the brands they represent. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Prepare for Common Customer Service Scenarios
Think about typical customer service situations you might face in this role. Prepare examples from your past experiences or even hypothetical scenarios. Being able to demonstrate how you would handle customer queries will set you apart from other candidates.
✨Practice Your Communication Skills
Since you'll be managing queries primarily through email and phone, practice clear and concise communication. You could even do mock interviews with friends or family to refine your tone and ensure you come across as friendly and professional.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the training process, or how success is measured in this role. This shows that you're engaged and thinking about how you can contribute to the company.
