At a Glance
- Tasks: Assist customers, manage enquiries, and moderate online comments for our exciting media brands.
- Company: Join Old Queen Street Media, publishers of UnHerd, The Spectator, and Apollo magazines.
- Benefits: Enjoy hybrid working, generous discounts, and a supportive team environment.
- Other info: Perfect for recent graduates or school leavers looking to grow in a dynamic industry.
- Why this job: Kickstart your career in publishing while making a real difference in customer service.
- Qualifications: Great communication skills and a passion for media; experience is a plus!
The predicted salary is between 25000 - 32000 £ per year.
An exciting opportunity for a bright and confident Customer Service Assistant has arisen at Old Queen Street Media (publishers of UnHerd, The Spectator and Apollo magazines). You will be required to carry out day to day customer service functions such as responding to subscriber enquiries, moderating the website’s comments section, and handling shop and merchandise orders. The primary function of the role will be to receive and handle incoming customer queries across all three brands (primarily over email and telephone) and ensure a quick and effective resolution. You will be part of a close knit team and have the option of hybrid working. With a naturally cheerful and outgoing personality, you will be confident, proactive, and able to prioritise and juggle multiple tasks. This is a fantastic role and would suit a recent graduate or school leaver, or equally someone with a bit of work experience looking to start a career in the world of publishing/media.
Key Responsibilities
- Handle day to day incoming customer/subscriber enquiries
- Comment moderation on unherd.com and our social media channels
- Handle the fulfilment of merchandise and shop orders
- Assist with the general running and housekeeping of the office
- Liaise with our subscriptions team to ensure that processes are running efficiently
Key Skills and Knowledge
- Experience of working with various CMS platforms would be beneficial
- The ability to actively listen to customers so they can adequately gauge and address their needs
- Outstanding written and verbal communication skills, with a strong command of the English language
- Ability to work to strict deadlines and capable of managing and prioritising the workload
- Ability to work and thrive in a multi-tasked and fast-paced environment on your own and within a team
- Analytical and methodical approach to work with high level of attention to detail and numeracy; a passion for excellence
- Previous experience of using analytical packages such as Google Analytics would be beneficial
- Excellent skills in Word, Excel and PowerPoint
- A keen interest in politics and current affairs
- Experience in a customer service support role
- Strong verbal and written communication skills
- Ability to handle inquiries, complaints, and feedback professionally
- Experience using customer service tools
- Patience, empathy, and active listening skills
- Ability to multitask and manage time effectively
- Some remote weekend work when required
Salary dependent on experience. 5% Employer Contribution Pension Scheme. All staff receive generous discounts at our Company restaurant, as well as free breakfast and fruit. Cycle to work scheme. Interest free season ticket loan.
Customer Service Assistant employer: The Spectator
Old Queen Street Media is an exceptional employer that fosters a vibrant and supportive work culture, perfect for those looking to kickstart their career in publishing and media. With opportunities for hybrid working, generous employee benefits including a pension scheme, discounts at the company restaurant, and a focus on personal growth, you will thrive in a dynamic environment alongside a close-knit team passionate about delivering outstanding customer service.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Assistant
✨Tip Number 1
Get to know the company! Before your interview, dive into Old Queen Street Media's brands like UnHerd and The Spectator. Understanding their values and audience will help you tailor your responses and show you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since this role is all about handling customer queries, try role-playing with a friend or family member. This will help you feel more confident and articulate during the real deal.
✨Tip Number 3
Show off your multitasking abilities! During the interview, share examples of how you've successfully juggled multiple tasks in the past. This will demonstrate that you can thrive in a fast-paced environment, just like they need.
✨Tip Number 4
Apply through our website! We love seeing applications come directly from our site. It shows initiative and makes it easier for us to keep track of your application. Plus, you’ll be one step closer to joining our awesome team!
We think you need these skills to ace Customer Service Assistant
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Assistant role. Highlight any relevant experience you have, especially in customer service or media, and show us how your skills match what we're looking for.
Show Off Your Communication Skills:Since this role requires outstanding written and verbal communication, use your application to demonstrate these skills. Keep your language clear and engaging, and don’t forget to proofread for any typos!
Be Yourself:We want to see your personality shine through! Let us know about your interests, especially if they relate to politics or current affairs, as this will help us understand how you fit into our team culture.
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker!
How to prepare for a job interview at The Spectator
✨Know the Company Inside Out
Before your interview, take some time to research Old Queen Street Media and its brands like UnHerd and The Spectator. Understanding their mission, values, and recent news will help you tailor your answers and show genuine interest.
✨Show Off Your Communication Skills
As a Customer Service Assistant, communication is key. Practice articulating your thoughts clearly and confidently. You might even want to prepare examples of how you've effectively handled customer queries in the past.
✨Demonstrate Your Multitasking Ability
This role requires juggling multiple tasks, so be ready to discuss how you manage your time and priorities. Think of specific instances where you successfully balanced various responsibilities, especially in a fast-paced environment.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving skills. Prepare for scenarios like handling a difficult customer or managing a high volume of inquiries. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
