At a Glance
- Tasks: Welcome guests and ensure a smooth check-in and check-out experience.
- Company: Join The Spa Hotel, a growing team dedicated to top-notch service.
- Benefits: Enjoy employee discounts and flexible working hours.
- Other info: Dynamic environment with opportunities for growth and development.
- Why this job: Be part of a vibrant team and enhance your hospitality skills.
- Qualifications: Previous hotel reception experience and excellent customer service skills.
The Spa Hotel is growing, of which we\'re always looking for friendly, hardworking perfectionists to join us Our team will teach you all the tricks of the trade making sure you deliver the tip top service to our each of our clients We make sure there\'s plenty of support, training and opportunity for everyone so you\'re always working towards something If you\'re up for a challenge and like to join our team please take a look at the job roles below and get in touch
An exciting new role has become available for a full time receptionist to join our ever-expanding reception team.
The role:
·Responsible for arrivals and departures of all guests
·Ensure all enquirers either in person or on the telephone are dealt with professionally and courteously and the information given is accurate
·Provide the highest standards of customer care and service at all times
·Responsible for the accepting and balancing of credit and debit card payments, the safe, till and daily banking and all monies, received from various departments throughout the hotel
·To ensure that all guest information is correct and up to date in the computer system.
·Promote excellent communications within the Reception department and other departments
·Assist in providing a positive attitude within the team that contributes to the overall successful operation of the department
·Support all departments
The ideal candidate:
·Experience of adhering to hotel & company procedures
·Able to demonstrate experience in complaint handling
·Can deliver excellent guest service every day
·Pro-active team player who easily connects with others.
Essential Job Skills:
·Previous hotel reception experience in a similar role
·Passion for the hospitality industry
·Ability to work flexible hours including evenings and weekends
·Excellent customer service skills and is passionate about exceeding guest expectations
·Able to work in a fast paced working environment and remain calm under pressure
·Excellent communication skills (written and verbal)
·Problem solving
As Receptionist you must have experience of working within a 3* standard hotel and be looking for a role within a high level establishment. You will be involved with all day-to-day hotel reception and conference reception duties and will ensure a smooth running reception desk at all times, dealing with guest queries and requests efficiently. You must provide first class customer service and should be highly organized with good communication skills, both face to face and over the phone. It is also important you are a good team player, as well as able to work on your own initiative when necessary
Job Type: Part-time
Pay: £12.50-£13.50 per hour
Benefits:
- Employee discount
Work Location: In person
Hotel Receptionist in Saltburn-by-the-Sea employer: The Spa Hotel Saltburn
The Spa Hotel is an exceptional employer, offering a supportive and dynamic work environment where team members are encouraged to grow and develop their skills in the hospitality industry. With comprehensive training and a focus on delivering outstanding customer service, employees can expect to thrive in a culture that values teamwork and excellence. Located in a vibrant area, our hotel provides unique opportunities for personal and professional growth, making it an ideal place for those passionate about creating memorable guest experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Hotel Receptionist in Saltburn-by-the-Sea
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Spa Hotel Saltburn. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Spa Hotel Saltburn
Don't be shy about reaching out to The Spa Hotel Saltburn directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Receptionist in Saltburn-by-the-Sea
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Spa Hotel Saltburn and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Spa Hotel Saltburn
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
