Responsibilities
- Support the Asset Management team in collecting, analysing, and maintaining asset performance data across the property portfolio, contributing to accurate reporting and informed decision‑making.
- Coordinate, schedule, and manage appointments for surveyors and external contractors, ensuring efficient planning and delivery of services.
- Act as a point of contact for customers, handling enquiries professionally via phone and email, and supporting consultation activities.
- Prepare and manage customer communications, including mail merges and correspondence, ensuring clear and timely information is shared.
- Work collaboratively with internal teams and external partners to ensure smooth day‑to‑day operations and high levels of customer service.
Applicant Profile
Are you a motivated individual with a strong work ethic, keen to learn and grow? Whether you have previous Administration experience or are looking to transfer your skills from another sector, we want to hear from you!
At One Vision Housing, we believe in potential over experience. We are committed to Equality, Diversity, and Inclusion, fostering a supportive workplace where everyone is valued. If you are driven, eager to develop new skills, and thrive in a team environment, you could be the perfect fit. Whilst Administrative experience would be an advantage – what matters is your attitude, willingness to learn, and transferable skills. We welcome applicants from all backgrounds.
Key Qualities
- Strong teamwork and communication skills.
- Ability to stay organised and work efficiently.
- A positive approach to learning new systems and processes.
- Customer service skills from any industry are a plus!
Benefits
- Competitive salary – £27,090.65.
- Hours – 36 per week (Monday‑Friday).
- Agile working – enjoy an agile working approach.
- 28 days holiday + bank holidays (rising to 33 days after 5 years).
- Festive shutdown (3‑4 days taken from holiday entitlement).
- Fantastic, matched pension contributions up to 8%.
- Life Assurance for every colleague, peace of mind ensuring your loved ones are cared for.
- Career development through bespoke L&D programmes.
- Cycle 2 Work Scheme.
- Corporate discount scheme.
- Award‑winning health & wellbeing support.
- 24/7 GP access, EAP, financial wellbeing tools & more.
