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- Tasks: Provide admin support and assist the clinical team in a friendly GP practice.
- Company: Welcoming local GP Practice in Southgate, North London.
- Benefits: Supportive team environment with opportunities for training and development.
- Other info: Join a dynamic team serving 9,000 patients with a focus on respect and support.
- Why this job: Make a difference in patient care while gaining valuable experience.
- Qualifications: Good communication skills, IT competency, and a team player attitude.
The predicted salary is between 24000 - 28000 £ per year.
To provide general assistance to the Practice clinical team and present a courteous and professional image to patients and visitors, both in person and on the telephone. Responsibilities include accurate data entry, and providing administrative and clerical support to ensure effective service delivery. You will also facilitate communication between patients, primary and secondary care services, and external agencies. To be aware of the Practice philosophy and to treat patients/visitors with respect and tolerance, and offer constructive support to colleagues and the general public.
Main duties of the job:
- Processing some referrals eg radiology, back pain clinic, two-week wait
- Extended Hours for PCN data
- Booking out-of-hours HUB appointments
- Answering results line
- Monitoring Surgery website and mailbox
- Sending group messages via iPLato and accuRx online portal
- Ordering supplies
- Audits / Searches
- Covering reception (eg at lunchtime and/or covering staff absence due to sickness or holiday)
About us: We are a friendly local GP Practice in Southgate, North London, serving approx 9,000 patients. We have 4 GP Partners, 1 Practice Manager, and various other healthcare professionals at this Practice. Our team is welcoming and supportive to our patients, and each other. This is our ethos. We are part of the Enfield Unity Primary Care Network.
Job responsibilities:
- Administrative support to the Practice
- To be competent with EMIS and other associated IT systems
- Accurate computer data entry, allocation and collation
- To be aware of Practice procedures and work in accordance with written protocols
- Processing and recording information accurately, in accordance with Practice procedure and protocols
- Providing clerical assistance to Practice staff as required
- To deal with delegated tasks efficiently, according to guidelines set, and reporting regularly any problems which may occur
- To be trained in Infection Control
- Taking messages and passing-on information accurately
- To work flexibly according to the needs of the Practice and provide cover for absent colleagues eg reception
- To undertake mandatory and additional training as identified by the Practice (eLearning)
Person Specification:
- Qualifications: Good general education, and good communication skills.
- Competent in IT.
- Ability to learn new systems.
- Experience: GP Surgery 3-5 years experience
- Excellent knowledge of EMIS and Docman
- Exceptional inter-personal skills
- Flexibility
- Team player
- Ability to work under pressure
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Administrator / Receptionist employer: The Southgate Surgery
Contact Detail:
The Southgate Surgery Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Administrator / Receptionist
✨Tip Number 1
Get to know the Practice! Research our values and what we stand for. When you show that you understand our ethos, it’ll make a great impression during interviews.
✨Tip Number 2
Practice your communication skills! As an Administrator/Receptionist, you'll be the first point of contact. Role-play with a friend or family member to nail those phone calls and face-to-face interactions.
✨Tip Number 3
Be ready to showcase your IT skills! Brush up on EMIS and other systems we use. If you can demonstrate your tech-savviness, it’ll definitely give you an edge over other candidates.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in joining our friendly team.
We think you need these skills to ace Administrator / Receptionist
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A friendly tone can make a big difference, especially for a role that involves interacting with patients and visitors.
Tailor Your Application: Make sure to tailor your application to the job description. Highlight your experience with EMIS and any relevant administrative skills. We love seeing how your background aligns with our needs, so don’t hold back!
Be Clear and Concise: Keep your application clear and to the point. Use bullet points where possible to make it easy for us to read. Remember, we’re looking for someone who can handle data entry and clerical tasks efficiently, so show us you can communicate effectively!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about our practice and what we stand for.
How to prepare for a job interview at The Southgate Surgery
✨Know the Practice Inside Out
Before your interview, take some time to research the GP Practice. Understand their ethos, values, and the services they provide. This will not only help you answer questions more effectively but also show that you're genuinely interested in being part of their team.
✨Showcase Your IT Skills
Since the role requires competence in EMIS and other IT systems, be prepared to discuss your experience with these tools. If you have specific examples of how you've used technology to improve efficiency or accuracy in previous roles, share those during the interview.
✨Demonstrate Your Communication Skills
As an Administrator/Receptionist, you'll need to communicate effectively with patients and colleagues. Practice articulating your thoughts clearly and consider preparing a few scenarios where you've successfully handled difficult conversations or provided excellent customer service.
✨Be Ready for Role-Playing
Interviews for this position may include role-playing scenarios to assess your response to real-life situations. Think about common challenges faced in a GP Practice, like managing patient queries or handling busy periods, and practice how you would respond to these situations professionally and courteously.