Gp Receptionist / Administration in Exeter

We are seeking an experienced professional and friendly GP Receptionist to join our team. This role requires strong organisational skills, proficiency in office software, and a welcoming demeanour to create a positive first impression.

To be the first point of contact between the Practice and its patients, their carers and other callers, providing a courteous and efficient reception service. To facilitate effective communication between patients, members of the Practice team, community services, secondary care and other associated healthcare agencies.

• Maintaining a courteous, efficient, and confidential service to all patients and visitors both over the telephone and in person.
• Day to day organisation of the reception, waiting room and associated areas.
• Day to day administration of the appointments system, booking all appointments and home visits in accordance with Practice protocols.
• Taking messages for doctors and other clinicians, ensuring that all necessary details are obtained, messages are recorded accurately in the appropriate place and followed up.
• Ensuring appropriate handover to incoming colleagues, including any urgent or unresolved matters.
• Have a working knowledge of telephone system during and out of hours.
• Maintain and manage reception tasks, keeping the kitchen area clean and tidy.
• Arrange ambulance or other patient transport as required.

While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carers, Practice staff and other healthcare workers. Information relating to patients, carers, colleagues, other healthcare workers, or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.

The post-holder will assist in promoting and maintaining their own and others' health, safety and security as defined in the Practice Health & Safety Policy, to include:

• Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
• Making effective use of training to update knowledge and skills.
• Reporting potential risks, when identified.

Recognise the signs, symptoms and categories of child and vulnerable adult abuse. Be aware of local policies, procedures and points of referral. Understand other practitioners and agencies roles and legal issues.

The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:

• Acting in a way that recognises the importance of people's rights, interpreting them in a way that is consistent with Practice procedures and policies and current legislation.

Participation in an annual individual performance appraisal, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work. Maintaining continued education by completing mandatory training. Attending any Practice meetings and in-house training sessions which are appropriate to your role, even if these take place outside of your normal working hours.

The post-holder will strive to maintain quality within the Practice, and will:

• Alert other team members to issues of quality and risk.
• Assess own performance and take accountability for own actions, either directly or under supervision.
• Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team's performance.
• Communicate effectively with other team members – face to face, through the clinical system and through NHS Net as appropriate.

Apply Practice policies, standards and guidance. Discuss with other members of the team how the policies, standards and guidelines will affect own work.

Proven experience in a GP Practice essential. Strong computer skills with proficiency in Microsoft Office and System One. Excellent typing skills for efficient data entry.

Job Types: Full-time, Permanent

Pay: £12.21-£12.60 per hour

Company events, Company pension, Cycle to work scheme, Free parking, On-site parking, Sick pay.