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- Tasks: Provide 2nd line support for EPOS systems and resolve user requests.
- Company: Join a national business supporting modern convenience stores with a supportive culture.
- Benefits: Enjoy remote work options, free parking, and a company pension.
- Why this job: Great opportunity for progression in a supportive environment with a focus on helping others.
- Qualifications: 1 year of customer service experience required; helpdesk experience preferred.
- Other info: Flexible working hours with overtime pay and potential shift changes after two months.
The predicted salary is between 24380 - 27755 £ per year.
Have you worked in a helpdesk or similar position? Are you looking for an opportunity that offers progression? Are you passionate about working in a role where you can help others?
If so, this role could be perfect for you!
This is an opportunity for a support driven individual who has worked in a helpdesk or support role to join a national business that develops, implements and supports the technologies necessary to successfully operate a modern forecourt or convenience store.
Their culture is a supportive one and there are many examples of employees that have progressed into senior roles within their business or employees that have been retained by the business for many years.
If progression is important to you, then this role could be of interest as their maybe opportunities to progress into team leader roles or similar in the future.
As the helpdesk specialist you will be responsible for technical support delivery ensuring software/hardware functionality of equipment is delivered as expected. You will provide support to major UK customers as well as providing updates to stakeholders including UK based customers and service operations.
Training for all in house products will be provided, however any technical knowledge would be advantageous.
Individuals from a retail or similar background with a passion for IT will also be considered for this vacancy.
Due to the above, experience of working in a similar role is essential.
This is an office based and home based role 37.5 Hours per week working between the hours of 0900-1700 Monday to Friday, working from home the Monday & Friday.
Due to the hybrid nature of the vacancy you will be required to commute to our clients offices in Exeter. Also includes 2 weekend days a month which will be paid at overtime rate and based working from home. The hours at the weekend are 09:00 – 16:00.
The business does also operate a 1300-2100 and 0700-1500 shift working from home. Although not for definite, you may be required to work these shifts after two months of being with the business. Therefore a degree of flexibility is requested for this opportunity.
Overtime – weekdays/weekends at 1.5 Bank Holidays at 2.
APPROX OTE including overtime £27,755+
Job specification
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Providing 2nd line support across multiple sites and users across the UK & Europe.
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Responsible for resolving all service and user requests end to end, with a focus on the companies EPOS systems (Hardware and Software) EFT payment terminals, OPTs, Pumps.
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Ensure all issues are resolved to the customer’s satisfaction and expectation.
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Able to work effectively as part of a team.
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Knowledge of and experience of working in a helpdesk, 2nd line support or similar position.
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Passionate about helping others.
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Becomes involved in and contributes to team decisions.
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Offers suggestions to overcome difficulties.
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Remains calm under challenge, with the ability to explain their position when asked.
Please apply for a further conversation regarding company culture, organisational structure, and answers to any other questions you may have at this stage., * GCSE or equivalent (preferred)
Experience:
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Customer service: 1 year (required)
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EPOS: 1 year (preferred)
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Company pension
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Free parking
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On-site parking
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Work from home, Job Types: Full-time, Permanent
Pay: £24,380.00-£27,755.36 per year
Benefits:
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Company pension
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Free parking
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On-site parking
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Work from home
Schedule:
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Monday to Friday
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No weekends
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Weekend availability
For all our vacancies and leading industry news and insights visit our website – www.source-talent.co.uk
Support Hub Analyst employer: The Source
Contact Detail:
The Source Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Support Hub Analyst
✨Tip Number 1
Make sure to highlight your previous experience in helpdesk or support roles during the interview. Share specific examples of how you resolved customer issues and contributed to team success, as this will demonstrate your capability for the Support Hub Analyst position.
✨Tip Number 2
Familiarize yourself with common EPOS systems and payment terminals, as well as any relevant software or hardware you might encounter in this role. Showing that you have a basic understanding of these technologies can set you apart from other candidates.
✨Tip Number 3
Emphasize your passion for helping others during your conversations with us. This role is all about providing excellent customer service, so sharing your motivation for supporting customers will resonate well with our team.
✨Tip Number 4
Be prepared to discuss your flexibility regarding working hours, especially since the role may require shifts outside of standard hours. Showing that you are adaptable and willing to meet the needs of the business will be a plus.
We think you need these skills to ace Support Hub Analyst
Some tips for your application 🫡
Highlight Relevant Experience: Make sure to emphasize your previous experience in helpdesk or support roles. Detail specific responsibilities and achievements that demonstrate your ability to provide excellent customer service and technical support.
Show Your Passion for IT: Express your enthusiasm for technology and helping others in your application. Mention any relevant technical knowledge or skills you possess, even if they were gained outside of formal employment.
Tailor Your CV and Cover Letter: Customize your CV and cover letter to align with the job description. Use keywords from the job posting, such as '2nd line support', 'EPOS systems', and 'customer satisfaction' to make your application stand out.
Demonstrate Flexibility: Since the role requires flexibility in working hours, mention your willingness to adapt to different shifts and weekend work. This shows that you are committed and ready to meet the company's needs.
How to prepare for a job interview at The Source
✨Show Your Passion for Helping Others
Since this role is all about providing support, make sure to express your enthusiasm for helping customers. Share specific examples from your past experiences where you went above and beyond to assist someone.
✨Demonstrate Technical Knowledge
While training will be provided, having a solid understanding of technical concepts related to EPOS systems and payment terminals will set you apart. Be prepared to discuss any relevant experience or knowledge you have in this area.
✨Highlight Team Collaboration Skills
This position requires working effectively as part of a team. Prepare to discuss how you've contributed to team decisions in the past and how you handle challenges within a group setting.
✨Be Ready for Flexibility Questions
Given the hybrid nature of the role and potential shift work, be ready to discuss your availability and willingness to adapt to different working hours. This shows that you're committed and flexible, which is highly valued.