At a Glance
- Tasks: Lead a team to deliver exceptional guest service and oversee daily hotel operations.
- Company: Join the award-winning Sonas Collection on the stunning Isle of Skye.
- Benefits: Enjoy a competitive salary, tips, discounts, and free meals while working.
- Other info: Live-in accommodation available and opportunities for career growth.
- Why this job: Experience Highland Hospitality and make a real difference in guests' lives.
- Qualifications: Previous management experience and a passion for customer service.
The predicted salary is between 32450 - 32450 £ per year.
Are you an experienced Duty Manager with a passion for delivering exceptional guest service? Would you love the opportunity to live and work in one of Scotland's most beautiful locations? Then we're looking for Duty Managers to join our team at Duisdale House Hotel and Toravaig House Hotel on the beautiful Isle of Skye.
We offer both full-time and seasonal positions, with flexible contract lengths. Live-in accommodation is available for the right candidate.
About Us: The Sonas Collection is an award winning, family owned and operated business, comprised of four boutique period properties that have been wonderfully renovated and cared for. Our main purpose is to deliver warm "Highland Hospitality" to our guests, create great opportunities for our employees and make a difference in our local rural communities. The word Sonas is Gaelic for "happiness", and happiness is our aim.
More About the Role: As a Duty Manager, you will play a crucial role in delivering outstanding service and ensuring smooth daily operations. You'll be responsible for leading shifts, overseeing guest check-ins and check-outs, and ensuring that the highest service standards are met across all areas of the hotel and coaching our colleagues. This is a hands-on role, and you'll be working closely with senior management to continuously improve guest satisfaction and operational efficiency. Working pattern of 45 hours per week, based on 5 days from 7.
Key Responsibilities:
- Lead and supervise the team during shifts, ensuring excellent customer service is maintained at all times.
- Handle guest inquiries, complaints, and special requests in a professional and timely manner.
- Oversee daily hotel operations, ensuring smooth coordination between departments.
- Ensure that housekeeping, maintenance, and front-of-house areas meet high standards.
- Support the training and development of staff to maintain a motivated and effective team.
Pay & Benefits: We offer a host of great pay & benefits including:
- Real living wage employer - always.
- Fair share of tips - always.
- Company pension scheme.
- Extra holiday day for your birthday.
- 50% discount in our restaurants.
- Special rates across our hotels.
- Onsite gym.
- Free meals while on shift.
- Paid breaks.
Job Type: Full-time
Pay: £36,000.00 per year
Benefits: Company events, Company pension, Discounted or free food, Employee discount
Application question(s): Do you have a valid drivers licence and car? Do you have any spent or unspent criminal convictions?
Work authorisation: United Kingdom (required)
Work Location: In person
Duty Manager in Corry employer: The Sonas Hotel Collection
The Sonas Collection is an exceptional employer, offering a unique opportunity to work in one of Scotland's most stunning locations while delivering warm 'Highland Hospitality' to guests. With a strong focus on employee growth, competitive pay, and a supportive work culture, including benefits like a company pension scheme, extra holiday for your birthday, and discounted meals, we strive to create a fulfilling and rewarding environment for our team members. Join us at Duisdale House Hotel and Toravaig House Hotel, where happiness is at the heart of everything we do.
Contact Details:
The Sonas Hotel Collection Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Duty Manager in Corry
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like The Sonas Hotel Collection. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to The Sonas Hotel Collection
Don't be shy about reaching out to The Sonas Hotel Collection directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Duty Manager in Corry
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about The Sonas Hotel Collection and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at The Sonas Hotel Collection
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
