At a Glance
- Tasks: Manage work orders, data entry, and provide admin support in a friendly team.
- Company: Established services business with a great reputation for customer service.
- Benefits: Full training, career progression, and a supportive work environment.
- Other info: Office-based role in Farnham with excellent long-term prospects.
- Why this job: Kickstart your career in administration and customer service with real growth opportunities.
- Qualifications: Strong organisational skills and a positive attitude; experience is a plus.
The predicted salary is between 27800 - 27800 £ per year.
An established and growing Services business is seeking a reliable and organised Helpdesk Administrator to join its Operational Support Team in Farnham. This is an excellent opportunity for someone looking to build a career within administration, customer service, facilities management, or operational support. Working within a friendly and supportive team, you will assist with the day-to-day management of work orders, document control, data entry, scheduling, and general administrative duties across a variety of commercial and public sector contracts within a service management environment.
Key Responsibilities
- Managing and updating work orders and job records
- Accurate data entry and maintenance of company systems
- Document control and administration support
- Liaising with clients, suppliers, subcontractors and operational teams
- Monitoring and processing information within agreed timescales
- Supporting the Helpdesk function with day-to-day administration
- Maintaining accurate records and compliance documentation
About You
- Strong organisational and administrative skills
- Excellent attention to detail
- Confident using Microsoft Office and computer systems
- Professional communication skills with a customer centric approach
- A team player who enjoys and contributes to a friendly, collaborative environment
- Able to prioritise workload in a fast-paced environment
- Positive attitude and willingness to learn
- Previous administration, customer service, helpdesk, facilities management or construction support experience would be advantageous
Desirable Experience
- Administration or customer service background
- Experience with CRM, CAFM, Helpdesk or work order systems
- Document control or scheduling experience
- Microsoft Outlook, Excel and Word proficiency
Training & Development
Full training will be provided. The company offers ongoing development, mentoring and genuine opportunities for career progression within a long-established and growing business.
Additional Information
- Office-based role in Farnham
- Successful candidates may be required to undergo security screening
- Excellent long-term career prospects
- Supportive team environment with very low staff turnover
If you have not received a call within 5 working days unfortunately on this occasion your application has not been successful.
Helpdesk Administrator in Farnham employer: The Solution Group Recruitment Ltd
Join a well-respected Services business in Farnham as a Helpdesk Administrator, where you will thrive in a supportive and collaborative team environment. With a strong focus on employee development, the company offers comprehensive training and genuine opportunities for career progression, making it an ideal place for those looking to build a rewarding career in administration and customer service. Enjoy the benefits of working in a friendly atmosphere with low staff turnover, ensuring a stable and fulfilling work experience.
Contact Details:
The Solution Group Recruitment Ltd Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Helpdesk Administrator in Farnham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Solution Group Recruitment Ltd. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Solution Group Recruitment Ltd before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Helpdesk Administrator in Farnham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Solution Group Recruitment Ltd:Your cover letter is your chance to shine! Tell us why you want to work at The Solution Group Recruitment Ltd specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Solution Group Recruitment Ltd!
How to prepare for a job interview at The Solution Group Recruitment Ltd
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
