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- Tasks: Be the friendly face for customers, managing their service and repair needs.
- Company: Join a well-established franchised dealer group in Wigan.
- Benefits: Enjoy enhanced annual leave, sick pay, and a competitive salary with bonuses.
- Why this job: Make a difference by delivering exceptional customer service and building relationships.
- Qualifications: Experience in customer service, ideally within a car dealership.
- Other info: Great career growth opportunities with ongoing training and development.
The predicted salary is between 29000 - 35000 £ per year.
Our client, a well established franchised dealer group, is looking to recruit an experienced Service Advisor. As a Service Advisor you will be the first point of contact for customers in the Aftersales department. You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. You will deal with customers' requirements for service and repair work in an efficient and courteous manner.
Your responsibilities will include:
- Carrying out systematic follow up, up-sell and prospecting activities to maintain and build the volume of work for the service department.
- Delivering exceptional levels of customer service.
- Promoting additional products and services.
- Working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership, and possess exceptional customer skills or experience in a customer service advisor role.
Working hours/days: Mon - Fri - 8am to 6pm, 1 in 2 Saturday mornings.
Salary: £29k Basic + Bonus.
Company Benefits: Enhanced Annual Leave, Company Sick Pay, Career Development Opportunities.
Service Advisor in Wigan employer: The Solution Automotive
Contact Detail:
The Solution Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Wigan
✨Tip Number 1
Get to know the company! Research the franchised dealer group and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! As a Service Advisor, you'll be the face of the dealership. Role-play common customer scenarios with friends or family to boost your confidence and refine your communication style.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local automotive events. Building relationships can give you insider info about the dealership and might even lead to a referral!
✨Tip Number 4
Apply through our website! We make it super easy for you to submit your application directly. Plus, it shows you're serious about joining our team and helps us keep track of your application more efficiently.
We think you need these skills to ace Service Advisor in Wigan
Some tips for your application 🫡
Show Off Your Customer Service Skills: As a Service Advisor, your ability to connect with customers is key. Make sure to highlight any previous experience you have in customer service roles, especially in a similar environment. We want to see how you can bring that exceptional customer experience to our team!
Tailor Your Application: Don’t just send a generic application! Take the time to tailor your CV and cover letter to reflect the specific skills and experiences mentioned in the job description. We love seeing candidates who take the extra step to show they’re a perfect fit for the role.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application that gets straight to the good stuff!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen on joining our team at StudySmarter!
How to prepare for a job interview at The Solution Automotive
✨Know Your Stuff
Before the interview, brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to address them effectively.
✨Showcase Your Customer Service Skills
Prepare examples from your past experiences where you delivered exceptional customer service. Think about situations where you resolved issues or went above and beyond for a customer, as this will demonstrate your suitability for the role.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This shows respect and allows you to provide more relevant answers. You can also ask clarifying questions if needed, which highlights your engagement.
✨Follow Up with Enthusiasm
After the interview, send a thank-you email expressing your appreciation for the opportunity. Reiterate your interest in the position and mention something specific from the interview that excited you about the role.