At a Glance
- Tasks: Be the friendly face for customers, managing service and repair requests with care.
- Company: Established franchised motor dealership in Southport with a strong reputation.
- Benefits: Competitive salary, bonus opportunities, enhanced annual leave, and career development.
- Other info: Enjoy a supportive environment with training and great career prospects.
- Why this job: Join a dynamic team and enhance customer experiences while growing your career.
- Qualifications: Experience in customer service, preferably in a car dealership setting.
The predicted salary is between 29000 - 29000 € per year.
Our client, a well established franchised dealer group, is looking to recruit an experienced Service Advisor for their franchised dealership in Southport.
As a Service Advisor, you will be the first point of contact for customers in the Aftersales department. You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary, dealing with customers' requirements for service and repair work in an efficient and courteous manner.
Your responsibilities will include:
- Carrying out systematic follow up, up-sell and prospecting activities to maintain and build the volume of work for the service department.
- Delivering exceptional levels of customer service.
- Promoting additional products and services.
- Working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership, and there will be further training and development opportunities with huge career prospects.
Do you have exceptional customer skills or experience in a customer service advisor role?
Working hours/days: Mon - Fri - 8am to 6pm, 1 in 2 Saturday mornings.
Salary: £29k Basic + Bonus.
Company Benefits: Enhanced Annual Leave.
Service Advisor in Southport employer: The Solution Automotive
Join a well-established franchised dealer group in Southport, where your role as a Service Advisor will place you at the forefront of customer interaction, ensuring an exceptional service experience. With a strong emphasis on employee development and career progression, you will benefit from ongoing training and a supportive work culture that values teamwork and excellence. Enjoy competitive salary packages, enhanced annual leave, and the opportunity to thrive in a dynamic automotive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Southport
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry, especially those who work at dealerships. A friendly chat can lead to insider info about job openings that might not even be advertised yet.
✨Tip Number 2
Prepare for the interview by practising common questions specific to the Service Advisor role. Think about how you would handle customer complaints or upselling services. We want you to shine and show off your exceptional customer service skills!
✨Tip Number 3
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression. It shows you're genuinely interested in the position and reinforces your commitment to providing excellent customer service.
✨Tip Number 4
Apply through our website for the best chance of landing that Service Advisor role. We’re always on the lookout for passionate individuals who can deliver exceptional customer experiences, just like you!
We think you need these skills to ace Service Advisor in Southport
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Service Advisor, especially in a franchised dealership. We want to see how your skills match the job description, so don’t be shy about showcasing your customer service expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for our team. Share specific examples of how you've delivered exceptional customer service and how you can contribute to our aftersales department.
Showcase Your Communication Skills:As the first point of contact for customers, strong communication is key. In your application, highlight any experiences where you’ve effectively liaised with customers or resolved issues. We love seeing candidates who can connect with people!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at The Solution Automotive
✨Know Your Stuff
Make sure you brush up on your knowledge of the automotive industry and the specific services offered by the dealership. Familiarise yourself with common customer queries and how to handle them effectively, as this will show that you're prepared and genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you've gone above and beyond for customers. This will help demonstrate your ability to create a positive experience and build rapport with clients.
✨Practice Active Listening
During the interview, make sure to listen carefully to the questions being asked. This not only shows respect but also allows you to respond more accurately. You can even paraphrase their questions to confirm your understanding before answering.
✨Ask Insightful Questions
Prepare a few thoughtful questions about the dealership's operations or future goals. This shows that you're not just interested in the job, but also in how you can contribute to the team's success and grow within the company.
