At a Glance
- Tasks: Lead a dynamic team in a busy service department, ensuring top-notch customer satisfaction.
- Company: Join the No1 motor trade employer in the North West with a prestigious brand.
- Benefits: Enjoy a competitive salary, up to 27 days holiday, private healthcare, and more perks.
- Why this job: This role offers growth opportunities in a state-of-the-art dealership with a passionate team.
- Qualifications: Must have experience managing large teams and a strong focus on customer satisfaction.
- Other info: Competitive OTE of £70k plus additional benefits like a company car.
The predicted salary is between 55000 - 70000 £ per year.
VACANCY ALERT – SERVICE MANAGER – MANCHESTER FRANCHISED MOTOR DEALERSHIP Salary: £55k Basic, £70k OTE + overs Our client, the No1 motor trade employer in the North West, is looking to recruit an experienced Service Manager. Working with a prestigious brand, in a stunning state of the art dealership, a very busy service department and a great team. This is already a successful site so an ambitious person with passion and drive could push the whole department to greater heights. Salary: Basic – £55k OTE – £70k + overs Company Car Leading a team of 34 Technicians, 8 Service Advisors and a Workshop Supervisor . MUST have excellent customer satisfaction skills as CSI is imperative. MUST be process driven with WIP, Budgets, Warranty etc. MUST have a proven track record dealing with a big team and maximising business/profit/turnover Our client offers excellent working facilities with a competitive salary, together with a host of other employee benefits including: Up to 27 days holidays (based on length of service), plus 8 bank holidays Pension scheme Private health care Life assurance cover Employee reward & recognition schemes Annua…
Service Manager employer: The Solution Automotive
Contact Detail:
The Solution Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Manager
✨Tip Number 1
Make sure to highlight your leadership experience when you network. Connect with current or former employees of the dealership on LinkedIn and engage in conversations about their experiences. This can give you valuable insights and potentially a referral.
✨Tip Number 2
Research the specific brand the dealership represents. Understanding their values, customer service standards, and product offerings will help you demonstrate your passion for the brand during interviews.
✨Tip Number 3
Prepare to discuss your strategies for improving customer satisfaction and team performance. Think of specific examples from your past roles where you successfully led a team or improved processes.
✨Tip Number 4
Stay updated on industry trends and challenges in the motor trade. Being knowledgeable about current issues can help you stand out as a candidate who is proactive and informed.
We think you need these skills to ace Service Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in managing teams, customer satisfaction skills, and your ability to drive business results. Use specific examples that demonstrate your success in similar roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for the automotive industry and your leadership style. Mention how your previous experiences align with the requirements of the Service Manager position.
Highlight Relevant Achievements: In both your CV and cover letter, emphasize any achievements related to process improvement, budget management, and team leadership. Quantify your successes where possible to make a stronger impact.
Proofread Your Application: Before submitting, carefully proofread your application materials for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at The Solution Automotive
✨Show Your Leadership Skills
As a Service Manager, you'll be leading a large team. Be prepared to discuss your previous leadership experiences and how you've successfully managed teams in the past. Highlight specific examples where you motivated your team or improved performance.
✨Demonstrate Customer Satisfaction Focus
Customer satisfaction is key in this role. Be ready to share examples of how you've enhanced customer experiences in previous positions. Discuss any strategies you've implemented to improve CSI scores and how you handle customer feedback.
✨Understand Financial Metrics
Since the role involves managing budgets and maximizing profit, familiarize yourself with financial metrics relevant to service departments. Be prepared to discuss how you've previously managed WIP, budgets, and warranty processes to drive profitability.
✨Research the Brand and Dealership
Take the time to research the prestigious brand and the specific dealership. Understanding their values, mission, and recent achievements will show your genuine interest in the position and help you align your answers with their goals.