At a Glance
- Tasks: Lead a dynamic team to deliver exceptional customer service and drive business growth.
- Company: Well-established automotive business with a strong reputation.
- Benefits: Competitive salary, training opportunities, and a supportive work environment.
- Other info: Join a forward-thinking company with great career advancement potential.
- Why this job: Make a real impact by enhancing customer experiences and developing your team.
- Qualifications: Experience in management and a passion for customer service.
Our client, a fantastic, well established employer, is now recruiting for a motivated Service Manager. As an important member of the management team, you will be expected to run an efficient department, ensuring customer satisfaction at all times, motivating and training staff whilst improving processes and systems as well as driving the business forward.
Key Responsibilities:
- Maximise customer satisfaction by treating everyone as an individual and delivering an exceptional service experience.
- Ensure the business maintains regular contact with all existing customers ensuring service levels are being met, issues are being resolved and further business opportunities identified.
- Monitor department performance against budget, identify any shortfall and implement plans to improve the performance.
- Provide guidance, training and appraisals to each of the Service team to encourage a forward-thinking attitude which will help them achieve their full potential.
- Encourage all staff to recognise additional business opportunities through the use of regular briefings and the implementation of appropriate systems and incentives.
- Recruit, select, train and develop staff as required.
- Ensure dealer standards are met and systems and procedures are followed.
Service Manager employer: The Solution Automotive
Join a well-established dealership in the Manchester area, where you'll thrive in a modern bodyshop equipped with state-of-the-art facilities and a supportive team culture. We prioritise employee growth and satisfaction, offering competitive salaries and opportunities for overtime, all while ensuring you can showcase your skills in high-quality cosmetic repairs. If you're looking for a rewarding role that values attention to detail and teamwork, this is the perfect place for you.
