At a Glance
- Tasks: Lead the service operation, ensuring customer satisfaction and workshop efficiency.
- Company: Family-run automotive business with a strong reputation for customer service.
- Benefits: £38,000 - £40,000 salary, Monday to Friday hours, and a supportive work environment.
- Other info: Opportunity for genuine autonomy and career growth in a stable environment.
- Why this job: Enjoy a balanced work-life while making a real impact in a close-knit team.
- Qualifications: Experience in automotive service, strong communication, and organisational skills.
The predicted salary is between 38000 - 40000 £ per year.
We're currently recruiting on behalf of a well-established, family-run automotive business that prides itself on its reputation, customer service and supportive working environment. This is an excellent opportunity for an experienced aftersales leader ready to step up, or an aftersales professional looking for a role with real responsibility and an outstanding work-life balance.
The Role:
As Service Manager, you'll oversee the day-to-day running of the service operation, acting as the key link between customers, the workshop and the administration team. Working closely with the business owners, you'll play an important role in maintaining high levels of customer satisfaction, ensuring workshop efficiency and helping to drive the business forward. The business operates with a close-knit team, including: 2 members of staff within the service administration function and 6 technicians within the workshop. This role offers plenty of variety and the opportunity to become involved in all aspects of the operation.
What We're Looking For:
- Previous experience within an automotive service department
- Strong customer service and communication skills
- Excellent organisational and time management abilities
- A proactive approach and willingness to get involved where needed
- Experience managing workshop operations or service teams would be advantageous
- Someone who enjoys working within a family business environment where relationships and reputation matter
What's on Offer?
- £38,000 - £40,000 basic salary
- Monday to Friday working hours (No weekend work!)
- Friendly, supportive family-run business
- Stable and secure long-term opportunity
- Genuine autonomy and the chance to become a key member of the management team
If you're looking for a Service Manager role where your contribution will be valued and where you'll enjoy a healthy work-life balance, we'd love to hear from you.
Service Manager in Preston employer: The Solution Automotive
Join a well-established, family-run automotive business in Preston that values its employees and fosters a supportive work culture. As a Service Manager, you'll enjoy a competitive salary, Monday to Friday working hours with no weekend commitments, and the opportunity for genuine autonomy within a close-knit team. This role not only offers a chance to make a significant impact on customer satisfaction and workshop efficiency but also promotes a healthy work-life balance, making it an ideal environment for professional growth and personal fulfilment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Manager in Preston
✨Tip Number 1
Network like a pro! Reach out to your connections in the automotive industry and let them know you're on the hunt for a Service Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet.
✨Tip Number 2
Prepare for those interviews by researching the company thoroughly. Understand their values, customer service approach, and what makes them tick. This will help you tailor your responses and show them you’re genuinely interested in being part of their family-run business.
✨Tip Number 3
Practice your communication skills! As a Service Manager, you'll need to connect with customers and your team effectively. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, we’re here to support you every step of the way!
We think you need these skills to ace Service Manager in Preston
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your previous roles in automotive service departments and any leadership experience you have. We want to see how you can bring value to our family-run business!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for the Service Manager role. Share specific examples of how you've maintained customer satisfaction and improved workshop efficiency in the past. We love a good story!
Showcase Your Soft Skills:Don't forget to highlight your strong communication and organisational skills. These are key in a close-knit team environment like ours. Let us know how you’ve successfully managed relationships with customers and colleagues alike!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re keen and ready to join our supportive team!
How to prepare for a job interview at The Solution Automotive
✨Know the Company Inside Out
Before your interview, take some time to research the automotive business you're applying to. Understand their values, customer service approach, and what makes them stand out in the industry. This will not only help you answer questions more effectively but also show your genuine interest in becoming part of their family-run environment.
✨Showcase Your Customer Service Skills
As a Service Manager, strong customer service skills are crucial. Prepare examples from your past experiences where you've successfully resolved customer issues or improved satisfaction. Be ready to discuss how you can maintain high levels of customer satisfaction in this new role.
✨Demonstrate Your Organisational Skills
The role requires excellent organisational and time management abilities. Think of specific instances where you've managed multiple tasks or led a team effectively. Highlight your proactive approach and how you can contribute to the smooth running of the service operation.
✨Emphasise Teamwork and Communication
Since you'll be working closely with both the workshop and administration teams, it's important to demonstrate your teamwork and communication skills. Share examples of how you've fostered collaboration in previous roles and how you plan to maintain strong relationships within the close-knit team at this company.
