At a Glance
- Tasks: Be the first point of contact for customers and ensure exceptional service.
- Company: Join the best motor trade employer in the North West.
- Benefits: Competitive salary up to £32,250 plus uncapped OTE of £40,000.
- Other info: Flexible working hours with opportunities for career growth.
- Why this job: Make a real impact by delivering outstanding customer experiences.
- Qualifications: Experience in customer service, ideally within a prestige dealership.
The predicted salary is between 32400 - 39600 £ per year.
Our client, the best motor trade employer in the North West, is looking to recruit an experienced Service Advisor to join their team.
Salary: Basic salary ranging up to £32,250 (depending on experience). Higher package for an experienced Senior Service Advisor. Uncapped OTE of up to £40,000.
Working Hours: Monday to Friday: 8.30am to 5.30pm | Saturdays: 8:30am - 12:30pm (1 in 4).
As a Service Advisor, you will be the first point of contact for customers in the Aftersales department. You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary. Your responsibilities include:
- Dealing with customers' requirements for service and repair work in an efficient and courteous manner.
- Carrying out systematic follow up, up-sell and prospecting activities to maintain and build the volume of work for the service department.
- Delivering exceptional levels of customer service.
- Promoting additional products and services while working with the Workshop Controller and the Service Manager.
Must have experience in the role, ideally within a prestige dealership. If you have experience in a customer service advisor role, apply today with an up-to-date CV!
Service Advisor in Manchester employer: The Solution Automotive
Join a thriving family-owned dealership group in Colne, where your expertise as a Sales Manager will be valued and rewarded. With a strong focus on employee development and a supportive work culture, you'll have the opportunity to lead a high-performing team while enjoying competitive compensation and benefits. This is not just a job; it's a chance to grow within a respected organisation that prioritises both customer satisfaction and staff well-being.
StudySmarter Expert Advice🤫
We think this is how you could land Service Advisor in Manchester
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Solution Automotive. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Solution Automotive before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Service Advisor in Manchester
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Solution Automotive:Your cover letter is your chance to shine! Tell us why you want to work at The Solution Automotive specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Solution Automotive!
How to prepare for a job interview at The Solution Automotive
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
