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- Tasks: Lead a dynamic team to deliver top-notch customer service and exceed performance goals.
- Company: Join a passionate vehicle repair business dedicated to efficient processes and exceptional service.
- Benefits: Competitive salary, career development opportunities, and a supportive office environment.
- Why this job: Be a key player in driving success and inspiring your team in a vibrant workplace.
- Qualifications: Experience in call centre leadership and a solid understanding of the repair industry required.
- Other info: Office-based role with Monday to Friday hours, perfect for work-life balance.
The predicted salary is between 24000 - 28000 £ per year.
VACANCY: CONTACT CENTRE TEAM MANAGER VEHICLE REPAIR BUSINESS MANCHESTER The Contact Centre Team Manager is an exciting opportunity for someone with call centre leadership experience to work closely with the Head of Motor Operations to take our clients business to the next level. The key purpose of the Team Manager is to lead the Repair team to delivery exceptional services to customers, exceed on contract KPIs and inspire its team members to achieve their full potential. The successful candidate will also have the opportunity to be a key part in the delivery of our clients development and projects. Our client is passionate about its role to deliver an efficient repair process different to any other. This position is an opportunity to further career development and be key part of taking the business to further success. Salary: £30,000 – £35,000 (Subject to experience) Hours: Mon – Fri 9am – 5pm (Office Based) Roles & Responsibilities Day to Day management of the team against set performance, customer and quality KPIs. Setting and driving stretched performance objectives to deliver an industry leading service. Analyse and audit relevant performance data to identify and deliver on improvements. Escalation point for any partner and customer escalations.
Contact Centre Manager employer: The Solution Automotive
Contact Detail:
The Solution Automotive Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contact Centre Manager
✨Tip Number 1
Make sure to highlight your leadership experience in call centers during the interview. Share specific examples of how you've motivated teams and exceeded KPIs in previous roles.
✨Tip Number 2
Familiarize yourself with the Credit Hire and Repair industry. Being knowledgeable about current trends and challenges will help you stand out as a candidate who understands the business.
✨Tip Number 3
Prepare to discuss your problem-solving skills. Think of instances where you've successfully resolved conflicts or improved processes, as this is crucial for the role.
✨Tip Number 4
Show your adaptability by discussing how you've managed change in previous positions. Employers value candidates who can navigate complexity and implement effective solutions.
We think you need these skills to ace Contact Centre Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your call centre leadership experience and any relevant achievements in managing teams. Use specific examples that demonstrate your ability to meet KPIs and improve performance.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the vehicle repair industry and your understanding of the Credit Hire/Repair sector. Mention how your leadership style aligns with the company's goals and how you can contribute to their success.
Showcase Your Skills: Clearly outline your skills in effective communication, problem-solving, and team motivation. Provide examples of how you've successfully managed performance and led teams to achieve exceptional customer service.
Highlight Your Adaptability: Discuss your ability to adapt to change and manage complexity. Share instances where you've implemented changes that improved team performance or customer satisfaction, showcasing your proactive approach.
How to prepare for a job interview at The Solution Automotive
✨Showcase Your Leadership Skills
As a Contact Centre Team Manager, demonstrating your leadership experience is crucial. Prepare examples of how you've successfully led teams in the past, focusing on how you motivated team members and achieved performance goals.
✨Understand the Industry
Make sure to familiarize yourself with the Credit Hire and Repair industry. Being able to discuss current trends, challenges, and best practices will show that you're knowledgeable and passionate about the field.
✨Prepare for Performance Metrics Discussion
Since the role involves managing KPIs, be ready to discuss how you've previously set, tracked, and achieved performance metrics. Bring specific examples of how you analyzed data to drive improvements in service delivery.
✨Demonstrate Problem-Solving Abilities
The ability to resolve conflicts and problems positively is key in this role. Prepare to share instances where you've effectively handled escalations or difficult situations, highlighting your problem-solving skills and positive attitude.
