At a Glance
- Tasks: Lead and inspire the aftersales team to deliver exceptional customer service.
- Company: Dynamic automotive company in Wilmslow with a focus on performance.
- Benefits: Competitive salary, OTE bonus, excellent benefits, and ongoing training.
- Other info: Opportunity for professional growth in a fast-paced, collaborative setting.
- Why this job: Join a senior leadership role with autonomy and make a real impact.
- Qualifications: Proven management experience in an aftersales environment and a clean UK driving licence.
The predicted salary is between 73000 - 73000 £ per year.
We are currently working on behalf of our client in Wilmslow to recruit an experienced Aftersales Manager to join their management team. This opportunity would suit a customer-focused Aftersales Manager who is passionate about leading teams and driving performance in a volume automotive environment.
Reporting to the Centre Principal, you will be responsible for leading, motivating and developing the aftersales team, while personally demonstrating the behaviours and standards aligned with the brand values. You will be expected to inspire your team to deliver outstanding service in a fast-paced, pressurised environment, while consistently maintaining high customer satisfaction standards.
You will have full responsibility for all aftersales and service operations, ensuring profitability and customer satisfaction. This will involve close collaboration with teams across the centre and wider dealership network to provide a seamless customer experience.
- Have proven management and coaching experience gained in a similar aftersales leadership role
- Be able to multi-task and perform effectively in a fast-paced environment while delivering outstanding customer service and sales results
- Hold a full, clean UK driving licence
£50,000 basic with an OTE bonus of £73k per annum, plus an excellent benefits package. You will also benefit from ongoing training and development with the brand, within an environment that encourages professional growth. For experienced aftersales professionals seeking a senior leadership role with genuine autonomy and impact, this is an opportunity well worth exploring.
Extra work manager in Wilmslow employer: The Solution Automotive Limited
Join a dynamic team in Wilmslow as an Aftersales Manager, where your leadership will drive performance and customer satisfaction in a thriving automotive environment. With a competitive salary and OTE bonus, alongside a robust benefits package and ongoing professional development, this role offers a unique opportunity to make a significant impact while working in a supportive and fast-paced culture that values excellence and teamwork.
Contact Details:
The Solution Automotive Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Extra work manager in Wilmslow
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at The Solution Automotive Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like The Solution Automotive Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Extra work manager in Wilmslow
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to The Solution Automotive Limited:Your cover letter is your chance to shine! Tell us why you want to work at The Solution Automotive Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at The Solution Automotive Limited!
How to prepare for a job interview at The Solution Automotive Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
