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- Tasks: Be the friendly face for customers, managing vehicle check-ins and ensuring top-notch service.
- Company: Join a well-established franchised dealer group with a strong reputation in the automotive industry.
- Benefits: Enjoy enhanced annual leave, career development, and perks like discounted car schemes and wellness support.
- Why this job: This role offers growth opportunities, a supportive culture, and the chance to make a real impact.
- Qualifications: Experience in a similar role, ideally within a franchised car dealership, is required.
- Other info: Work Monday to Friday with occasional Saturday mornings; enjoy bonuses and company events!
The predicted salary is between 28000 - 39200 £ per year.
Our client, a well-established franchised dealer group, is looking to recruit an experienced Service Advisor. As a Service Advisor you will be the first point of contact for customers in the Aftersales department, checking vehicles in and out, liaising with customers to ensure the best possible customer experience and securing future work as necessary. You will deal with customers' requirements for service and repair work in an efficient and courteous manner.
Your responsibilities will include:
- Carrying out systematic follow up, up-sell and prospecting activities to maintain and build the volume of work for the service department.
- Promoting additional products and services.
- Working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership. Further training and development opportunities are available with huge career prospects.
Working hours/days: Mon - Fri - 8am to 6pm | 1 in 2 Saturday mornings
Salary: £28k Basic + Bonus
Company Benefits:
- Enhanced Annual Leave
- Company Sick Pay
- Career Development
- Time and a half for Overtime
- Long Service Awards
- Discounted Car Schemes
- Discount and Saving Scheme
- Staff Retention Rewards
- Employee of the Month
- Company Events and Gifts
- Company Apartment in Spain for you and your family
- Bonus & Commission
- Pension Options
- Free Flu Jabs and Eye Tests
- Confidential Wellness Support
- Free Tea and Coffee
The Solution Automotive Recruitment has been placing candidates into the UK Motor Trade since 1999. We have a fantastic relationship with all our clients and candidates across the country, many very long-standing relationships. If you are a skilled and experienced Automotive candidate, we want to hear from you and rest assured, you'll be dealing with a person, not just a consultant!
Unfortunately, due to the volume of applications we receive, we can only respond to candidates who match the criteria set for this vacancy. We will retain your CV on our database and make contact as and when suitable vacancies arise. We will NEVER send your CV anywhere without your permission.
Service Advisor in Wigan employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Wigan
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage confidently with customers and demonstrate your understanding of their needs during the interview.
✨Tip Number 2
Prepare to discuss your previous experience in customer service, particularly in a motor dealership setting. Highlight any successful strategies you've used for upselling or maintaining customer relationships, as these are key aspects of the Service Advisor role.
✨Tip Number 3
Showcase your communication skills by practising how you would handle common customer queries or complaints. Being able to articulate your approach to resolving issues will set you apart from other candidates.
✨Tip Number 4
Network with current or former employees of the dealership if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace Service Advisor in Wigan
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and automotive knowledge.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your previous experience in similar roles, particularly within franchised car dealerships. Use bullet points to make it easy to read and focus on achievements that demonstrate your ability to enhance customer experience.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you have successfully managed customer relationships and contributed to service departments in the past. Make sure to convey your understanding of the importance of follow-up and upselling.
Proofread Your Application: Before submitting your application, take the time to proofread your CV and cover letter. Check for any spelling or grammatical errors, and ensure that all information is accurate and presented professionally. A polished application reflects your attention to detail.
How to prepare for a job interview at The Solution Automotive Limited
✨Know the Company
Before your interview, take some time to research the franchised motor dealership. Understand their values, services, and any recent news. This will help you tailor your answers and show genuine interest in the role.
✨Demonstrate Customer Service Skills
As a Service Advisor, customer interaction is key. Prepare examples from your past experience where you provided excellent customer service, resolved issues, or upsold products. This will highlight your suitability for the role.
✨Prepare for Common Questions
Anticipate questions related to your experience in the automotive industry, particularly in a franchised dealership. Be ready to discuss how you handle customer complaints, manage time effectively, and work with a team.
✨Show Enthusiasm for the Role
Express your passion for the automotive industry and your eagerness to contribute to the service department. Employers appreciate candidates who are not only qualified but also genuinely excited about the opportunity.
