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- Tasks: Be the go-to person for customers, managing vehicle check-ins and ensuring top-notch service.
- Company: Join a well-established franchised dealer group with a strong reputation in the automotive industry.
- Benefits: Enjoy competitive pay, career growth opportunities, and a supportive work environment.
- Why this job: Perfect for those who love customer interaction and want to grow in a dynamic field.
- Qualifications: Experience in customer service, ideally within a car dealership, is essential.
- Other info: Work Monday to Friday with occasional Saturday shifts; earn up to £35k+ OTE.
The predicted salary is between 28000 - 35000 £ per year.
Our client, a well established franchised dealer group, is looking to recruit an experienced Service Advisor. As a Service Advisor you will be the first point of contact for customers in the Aftersales department. You will check vehicles in and out, liaise with your customers ensuring the best possible customer experience and securing future work as necessary, dealing with customers' requirements for service and repair work in an efficient and courteous manner.
To carry out systematic follow up, up-sell and prospecting activities in order to maintain and build the volume of work for the service department. Deliver exceptional levels of customer service. You will also be required to promote additional products and services as well as working with the Workshop Controller and the Service Manager.
You will have experience in the role, ideally within a franchised car dealership. Further training and development with huge career prospects.
Do you have exceptional customer skills or experience in a customer service advisor role?
Working hours/days: Mon - Fri - 8am to 5:30pm, 1 in 2 Saturdays - 8am to 12:30pm.
Salary: £28k Basic, £35k+ OTE.
Apply in confidence today!
Service Advisor in Bolton employer: The Solution Automotive Limited
Contact Detail:
The Solution Automotive Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Advisor in Bolton
✨Tip Number 1
Familiarise yourself with the specific services and products offered by the dealership. This knowledge will help you engage with customers more effectively and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your customer service skills by role-playing common scenarios you might encounter as a Service Advisor. This will prepare you to handle customer inquiries and complaints with confidence during the interview.
✨Tip Number 3
Network with current or former employees of the dealership on platforms like LinkedIn. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach.
✨Tip Number 4
Research the latest trends in the automotive industry, especially regarding customer service. Being knowledgeable about industry developments can set you apart and show your commitment to continuous learning.
We think you need these skills to ace Service Advisor in Bolton
Some tips for your application 🫡
Understand the Role: Read the job description carefully to understand the key responsibilities and skills required for the Service Advisor position. Tailor your application to highlight your relevant experience in customer service and the automotive industry.
Craft a Compelling CV: Ensure your CV is up-to-date and clearly outlines your experience in similar roles. Emphasise your customer service skills, any experience in a franchised car dealership, and your ability to handle customer inquiries efficiently.
Write a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Mention specific examples of how you've delivered exceptional customer service in the past and how you can contribute to the service department's success.
Proofread Your Application: Before submitting your application, carefully proofread all documents for spelling and grammatical errors. A polished application reflects your attention to detail and professionalism, which are crucial for a Service Advisor role.
How to prepare for a job interview at The Solution Automotive Limited
✨Know the Company
Before your interview, do some research on the franchised dealer group you're applying to. Understand their values, services, and customer base. This will help you tailor your answers and show that you're genuinely interested in the role.
✨Showcase Your Customer Service Skills
As a Service Advisor, exceptional customer service is key. Prepare examples from your past experiences where you successfully handled customer inquiries or resolved issues. Highlight your ability to communicate effectively and maintain a positive attitude.
✨Familiarise Yourself with Automotive Terms
Brush up on automotive terminology and common service procedures. Being knowledgeable about the industry will not only impress your interviewers but also demonstrate your commitment to the role and your understanding of the job requirements.
✨Prepare Questions to Ask
At the end of the interview, you'll likely be asked if you have any questions. Prepare thoughtful questions about the company culture, team dynamics, or opportunities for further training and development. This shows your enthusiasm and interest in growing within the company.
